Digital Sales Advisor

Justworks•Phoenix, AZ

6d•Onsite

About The Position

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. At Justworks, we help small businesses confidently navigate the complexities of running a business—from payroll and benefits to HR, compliance, and workforce management. More small business owners are beginning their Justworks journey digitally. Many can evaluate and purchase Justworks through Self-Service. Others reach a point where having a knowledgeable person available can make the difference between getting stuck and confidently moving forward. That’s where Digital Sales comes in.

Requirements

Experience in a quota-carrying sales or other customer-facing commercial role; experience in high-velocity SMB, inbound, digital, or product-led sales is especially relevant.
Demonstrated ability to understand customer needs and translate them into a clear recommendation.
Strong communication skills and comfort advising small business owners and decision-makers.
Commercial instinct—you recognize buying signals, can handle objections, and are comfortable asking for the business.
Ability to learn products quickly and explain complex concepts simply.
Bias toward action and a willingness to work alongside customers to solve problems and keep them moving.
Strong organization and follow-through in a fast-moving environment.
Comfortable using CRM systems, customer data, AI, and automation as part of your daily workflow.
Curious, adaptable, and energized by helping build something new.
Willingness to work from our Phoenix office as part of an in-person team.

Nice To Haves

Experience with payroll, benefits, HR, PEO, fintech, SaaS, or SMB customers is helpful but not required.

Responsibilities

Engage with small business owners and administrators who have demonstrated interest or intent through the Justworks digital buying experience.
Use customer and behavioral signals to prioritize where your time and expertise can have the greatest impact.
Quickly understand customer readiness, needs, urgency, and complexity.
Conduct focused discovery that gets to the customer’s real question without unnecessarily extending the sales process.
Advise customers across common payroll, benefits, HR, compliance, and workforce questions.
Help customers understand which Justworks products best fit their needs and identify opportunities to sell the broader platform where appropriate.
Explain pricing and value clearly and confidently.
Understand the alternatives customers are considering and position Justworks effectively.
Handle objections and confidently ask for the business when the customer is ready to buy.
Work alongside customers to complete important steps rather than simply giving them another list of things to do.
Own appropriate opportunities through conversion and create a smooth transition into onboarding.
Resolve discrete questions or blockers and help customers continue through Self-Service when that is the best experience.
Recognize when customer complexity warrants Managed Sales and make a seamless, context-rich transition.
Recognize when a customer has genuine future potential but isn’t ready to buy today and move them into the appropriate nurture experience.
Use AI and automation to prepare for conversations, understand customer context, complete follow-up, and minimize administrative work.
Capture clean customer signals and outcomes so we can continuously improve how customers buy Justworks.
Share recurring customer questions, objections, and friction with the teams improving our digital and Self-Service experiences.
Participate in experiments around customer signals, timing, messaging, sales plays, and workflows—and help us understand what actually improves customer and commercial outcomes.