Digital Revenue Manager

Lab Alley•Austin, TX

2d•Hybrid

About The Position

We are seeking a results-driven, revenue-focused, tenacious, tech-savvy, and data-driven Digital Revenue Manager who thinks like a growth strategist – not a traditional, high-touch account manager who relies on manual, one-on-one phone calls. You'll marry behavioral insights with automation to run an efficient digital revenue loop, owning it end-to-end aligning department strategy with the EO/CVO's vision and business OKRs, setting the revenue plan, and translating complex customer trends into sharp operational workflows, optimized CRMs, and automated AI engagement. Supported by an on-staff Data Analyst, you'll also lead a team of Customer Success Specialists who carry out growth strategies with existing customers. Resilient & Fast-Paced: You thrive where data velocity is high (marketplace volume is scaling >50% YoY). Revenue-Hungry: You treat revenue leakage, abandoned carts, and inactive accounts as personal challenges to solve. Automation-First: You are a CRM power-user who leverages tech to amplify a small team's impact. A Driver - goal and results obsessed, with a strict preference for scalable systems over manual relationship management.

Requirements

3+ years in Tech Enabled Customer Success, Operations, or RevOps-ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution
Advanced capability in CRMs (Zoho or HubSpot are ideal) (specifically designing workflows and cross-departmental triggers)
Familiarity with modern platforms (Adobe Commerce/Magento is a major plus)
Proven ability to define data needs and convert database inputs into actionable, automated retention workflows
A strict preference for building scalable systems over manual relationship management

Nice To Haves

Adobe Commerce/Magento is a major plus

Responsibilities

Align department strategy and priorities with the CEO/CVO's vision and business OKRs
Own the digital revenue plan: set strategic revenue goals and conversion targets
Partner with the Data Analyst, tech team, and Marketing to convert customer behavior and cart-abandonment data into automated retention workflows
Drive repeat business, digital portal adoption, and lifetime value (LTV)
Use data to systematically eliminate revenue leakage, bad discounts, and unnecessary refunds
Tier clients to scale outreach via automated systems rather than manual labor
Spot organic expansion opportunities in the data and collaborate with Marketing on targeted campaigns
Build and manage workflows, custom modules, and automated triggers in CRM
Partner with Marketing, IT, and Customer Care Manager to build adaptive onboarding forms, smart clarification questions, and dynamic pricing
Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context
In partnership with marketing use Adobe, CRM, AI, and other tech to capitalize on revenue creation and conversion across website, Google, all AI platforms, all social, email, Amazon, Walmart, and every other channel - tailored to specific customers and product brands
Deliver regular data analytics reporting with clear, actionable recommendations for leadership
Define data needs and convert database inputs into actionable, automated retention workflows
Optimize automated feedback loops (e.g., driving regional referrals in TX)
Manage and mentor a small group of hybrid & remote customer success staff
Partner with the Customer Care Manager to train Customer Care teams on CRM/AI tools; identify structural gaps and hire to support scaling workflows