Digital Retail Sr. Analyst - Service

Toyota • Plano, TX

5d • Hybrid

About The Position

This position will work with Toyota and Lexus dealers and Field personnel to coordinate and manage the SmartPath/Monogram dealer launch process, from initial dealer kickoff meeting through dealer launch week training.

Requirements

• Bachelor’s degree (or higher), or equivalent professional work experience that is relevant to this position.
• Experience in a Toyota or Lexus field office or in positions at HQ with significant responsibility for dealer interaction.
• Retail experience in a dealership would also be considered in lieu of field experience.
• Strong understanding of automotive consumer digital user experiences and user interfaces.
• Strong project management skills.
• Strong record of overcoming key obstacles with stakeholder groups and handling objections to achieve win/win results.
• Strong ability to build cross functional relationships across the TMNA organization, IS, TFS, Marketing, etc.
• Proficiency with Microsoft Suite of tools including Office 365.
• Knowledge and experience in designing and implementing successful dealer programs.
• Knowledge of the latest digital trends and best practices in online marketing and e-commerce.
• Experience interfacing with high levels of management at TMS, TFS, field offices, and dealerships.
• Strong analytical skills and data-driven thinking.
• Excellent speaking and presentation skills.
• Ability to plan and mange field travel, including setting itineraries and managing travel across a diverse group of dealers and geographic territories.
• Ability and willingness to travel up to 75% of the time.

Nice To Haves

• Previous Toyota field experience and/or Dealership Retail experience.
• Strong knowledge of dealer fixed operations including customer experience, service flow, efficiency, parts department processes, etc.
• Experience in a variety of marketing disciplines at Toyota and/or Lexus that involve implementation of digital platforms.
• Experience in business process mapping and process improvement initiatives.

Responsibilities

• Lead and facilitate remote SmartPath dealer meetings as part of the SmartPath Pre-Launch dealer activities.
• Lead and facilitate dealer training as required during SmartPath launch week, either remotely or in person.
• Promote the implementation of positive process change within the fixed operations department.
• Manage a portfolio of between 3-5 dealers at any one time through various stages of the SmartPath launch lifecycle.
• Facilitate and communicate resolution of dealership technical and systems issues with SmartPath Technical Support team.
• Communicate SmartPath program updates (e.g., new functionality, program pricing, technical issue resolution) as required to dealers and regions.
• Work with Toyota dealers and Field personnel to identify critical business metrics to measure the overall success and dealer adoption of SmartPath.
• Assist SmartPath dealers and Toyota Regions with ongoing training, change management, and process improvement activities as required.
• Serve as a SmartPath subject matter expert (SME) for SmartPath product suite.
• Learn and demonstrate mastery of new SmartPath product functionality.
• Provide timely communication and feedback to SmartPath Retail Training consultants.
• Follow up with dealers and drive completion of SmartPath launch activities to ensure adherence to SmartPath launch schedule.

Benefits

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• Tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior