Digital Production Manager (71101)

Pratt Institute • Ny, NY

3d • Onsite

About The Position

The Assembly Loop Lab (ALL) is a professional digital production facility within Pratt Institute's Technology Division, serving students, faculty, staff, and a growing roster of external commercial clients. We are building a production environment held to two standards at once: the rigor of a serious academic institution and the reliability of a professional production operation. The Digital Production Manager is central to that effort. This role leads the day-to-day operations of ALL's production facilities: managing student staff, maintaining equipment, driving workflow quality, and ensuring that every job, internal or external, is handled consistently and professionally. It is a leadership position that requires someone who can uphold high standards, communicate clearly with a diverse user base, and take genuine ownership of the systems and protocols that keep the lab running. The right candidate is as comfortable troubleshooting a production failure as they are developing training documentation or onboarding a new team member. They understand that operational discipline and a strong culture of accountability are what make a production environment worth working in and worth building. Beyond daily operations, this role contributes to the lab's long-term development: refining systems, expanding capabilities, and supporting ALL's continued growth as both an academic resource and a commercial operation.

Requirements

• 3+ years in a digital fabrication, production, or maker environment, with direct responsibility for operations and output quality
• Demonstrated experience managing teams, including hiring, training, scheduling, and performance guidance
• Hands-on operational experience with varied digital fabrication equipment, including setup, configuration, troubleshooting, and maintenance
• Experience working within established operational systems and contributing to their ongoing refinement
• Familiarity with job intake, scheduling, and workflow management in a production context
• Experience coordinating with vendors for equipment service, procurement, and support
• Strong leadership and team management skills, with the ability to set clear expectations and hold people accountable
• Advanced proficiency in CAD and vector-based software, including Rhino, Fusion, or Adobe Creative Suite
• Ability to manage multiple concurrent workflows and competing priorities without losing operational quality
• Comfort working within digital operations and project management systems such as Asana, Salesforce, or equivalent platforms
• Professional written and verbal communication skills across a diverse user base, including students, faculty, and external clients
• Capacity to produce and maintain clear documentation, training materials, and operational protocols

Nice To Haves

• Experience in an academic or institutional production environment
• Familiarity with fabrication software and material optimization workflows
• Background in developing or refining pricing models for production services

Responsibilities

• Manage, schedule, and develop a team of student work-study operators and production assistants.
• Deliver structured onboarding and ongoing training for both student staff and general facility users, with emphasis on safe and proper equipment use.
• Oversee day-to-day production operations, including job intake, scheduling, and lab environment standards.
• Drive continuous improvement of workflows, file submission protocols, and pricing models across academic and commercial output.
• Lead evaluation, implementation, troubleshooting, and preventive maintenance of all fabrication equipment and peripherals.
• Serve as the primary point of contact for hardware and software vendor coordination and escalation.
• Develop and maintain documentation spanning end-user procedures, technical methods, safety protocols, and operational guidelines.
• Manage consumables inventory, purchase orders, and administrative functions supporting daily lab operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed