CW - Digital Product Owner

TIAA•Virtual, NC

5d•Remote

About The Position

The Digital Product Manager ensures the success of customer-facing digital initiatives in the Institutional (B2B) business. This individual will work within the Experience Product Management team to improve the retirement plan management experience for consultants and plan sponsors. The associate will be responsible for understanding business goals, drafting customer and business requirements collaborating across teams to deliver, and monitoring the experience post-implementation. Of primary importance is driving value to our customers through the automation of intuitive, best-in-class digital products and services. The Digital Product Manager will understand the customer and have a vision for the value the team is delivering to the customer. Important skills for this role include problem-solving, critical thinking, work independence, and flexibility. A strong candidate would also be able to handle complex and varied work with sound judgement and take the initiative to bring problems to resolution.

Requirements

Problem-solving
Critical thinking
Work independence
Flexibility
Ability to handle complex and varied work with sound judgement
Take the initiative to bring problems to resolution

Nice To Haves

Financial services background

Responsibilities

Exhibits knowledge of B2B business (financial services background is preferred/needed)
Ability to write and understand requirements based on business, product and CX needs
Customer-first thinking
Displays deep understanding of SAFe framework or Agile development framework
Participate in cross-functional team meetings and is the voice for customer experience
Develop subject matter expertise in Institutional (B2B) marketplace
Understanding the competitive landscape and customer needs
Monitor issues as they surface and collaborate across teams to reach resolution
Be Client of and track desired outcomes in the form of business OKRs (Objective Key Results)
React to customer insights gained through research to make recommendations on enhancements
Attend meetings and be able to summarize and provide actionable next steps