Responsable de produit numérique / Digital Product Owner

MSD•Kirkland, QC

1d•CA$110,800 - CA$160,800•Hybrid

About The Position

At our company Canada, digital, data, and AI-enabled capabilities are reshaping how we engage healthcare professionals, patients, and customers. As customer expectations evolve, our ability to deliver connected, personalized, and compliant digital experiences is becoming a core driver of business impact and healthcare value. The Digital Product Owner plays a pivotal role within the Customer Experience, Data, & Digital (CXDD) team, a key part of the Business & Commercial Excellence (BCE) team. This role has business product ownership and connects business strategy with technology execution, ensuring our platforms are fit for purpose, scalable, reliable, and aligned to enterprise standards. Working in collaboration with the Customer Engagement Managers, Omnichannel Leads, Marketing, BCE Leadership, and IT, the Digital Product Owner will help accelerate our company's Canada’s digital transformation by advancing digital engagements, personalization, customer data activation, and AI-enabled capabilities. The Digital Product Owner is responsible for defining, prioritizing, and managing the life cycle of assigned digital products, platforms, and capabilities. This includes translating business needs into product roadmaps, driving platform adoption, overseeing enhancements, and ensuring operational excellence. The role serves as the day-to-day liaison between Canadian business stakeholders, global technical Product Teams, Technology organizations, IT teams and external vendors to ensure solutions deliver measurable value while leveraging enterprise capabilities and standards. The incumbent will identify and deliver digital, data and AI-driven solutions that strengthen customer engagement, improve operational efficiency, and support our company's Canada’s strategic priorities.

Requirements

Bachelor's degree in Business, Computer Science, Engineering, Data Analytics, Life Sciences, Information Technology, or related discipline.
Minimum 5 years of experience in Product Ownership, Digital Product Management, Technology Consulting, Digital Marketing Technology or Technical Project Management.
Experience delivering digital platforms and customer engagement solutions in a complex, matrixed environment.
Demonstrated success leading cross-functional initiatives involving business, data and technology teams.
Excellent communication and presentation skills in English and French. Fluency in French is required.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience operating within regulated industries is considered an asset. (pharmaceutical industry experience preferred)
Experience with Veeva or other CRM
Salesforce Marketing Cloud
Janrain or other identity management solution (example, SAP CDC - Customer Data Cloud)
Google Tag Manager and Google Analytics
Wordpress VIP or other web development platforms
Cloud based environments such as Amazon Web Services (AWS), Azure, Google cloud platform
Experience with project and code management platforms such as Jira, Confluence, GitHub, or others.
Power BI, SQL
Curiosity and enthusiasm for emerging technologies, including Artificial Intelligence and Generative AI, including leveraging Generative AI for coding.
Ability to connect technology investments to measurable business outcomes.
Strong customer-centric mindset with a focus on delivering value through digital innovation.
Experience driving adoption and change management across commercial organizations.

Responsibilities

Own and manage the product vision, roadmap, and lifecycle for assigned digital platforms and capabilities.
Prioritize product enhancements and new capabilities based on business value, user needs, and local strategic objectives.
Ensure alignment between local business priorities and global platform strategies.
Develop business cases and recommendations for digital innovation and technology investments.
Partner with Customer Engagement Managers, Omnichannel Leads, Brand Teams, Commercial Leaders, IT, and other stakeholders to identify opportunities that enhance customer experience and business outcomes.
Translate business requirements into clear product specifications and technical requirements.
Drive alignment across cross-functional teams and build strong stakeholder relationships across Canada and the International Region.
Act as a trusted advisor on digital technologies and AI-enabled capabilities.
Ensure that assigned platforms are reliable, scalable, secure, compliant, and fit for business purposes.
Collaborate with Global Technology and vendors to deliver new functionality and enhancements.
Monitor platform performance, identify issues, and drive timely resolution.
Champion continuous improvement to optimize user experience, operational efficiency, and system effectiveness.
Support release planning, user acceptance testing, change management, and adoption activities.
Collaborate with IT teams to ensure platforms effectively leverage customer, marketing and engagement data.
Support enhancement of data integration, automation, and reporting capabilities.
Ensure data quality, integrity, availability and compliance requirements are met.
Identify opportunities to leverage AI, automation, and advanced analytics to improve customer engagement and decision-making.
Provide subject matter expertise during technology evaluations, vendor assessments, and solution design discussions.
Manage relationships with agencies, technology partners, and platform providers.
Stay informed of industry trends, emerging technologies and digital best practices to continuously evolve our company's Canada’s digital ecosystem.