Digital Product Manager

Charles Schwab Inc.•Austin, TX

1d•$85,500 - $140,000•Onsite

About The Position

Charles Schwab Digital Retail is responsible for delivering innovative, best-in-class solutions that simplify and enhance the client experience. We are deeply focused on solving customer needs and enabling seamless interactions across digital and rep-assisted channels. We are seeking a Product Manager (individual contributor) for the Digital Envelope product team, supporting the broader Rep-Assisted Relationships space. This role is responsible for delivering intuitive, compliant, and scalable front-end experiences that enable representatives and clients to efficiently complete document and workflow-driven processes. You will serve as the product owner for a front-end scrum team, partnering closely with design, engineering, and business stakeholders to define, prioritize, and deliver high-impact features. This role is highly execution-focused, requiring strong collaboration, clear decision-making, and a relentless focus on user experience and business outcomes.

Requirements

Bachelor's degree in business, engineering, computer science, or related field
3+ years of experience in digital product management or product ownership
Experience working as a Product Owner in an Agile scrum environment, particularly with front-end teams
Strong ability to translate business needs into product requirements and user stories
Proven experience managing product backlogs and prioritization
Excellent communication and stakeholder management skills
Ability to work effectively in a cross-functional team (product, design, engineering, operations)
Strong organizational skills and ability to manage multiple priorities

Nice To Haves

Experience supporting rep-assisted or service-driven experiences
Familiarity with financial services and regulatory environments

Responsibilities

Support the development and execution of product strategy and roadmap for assigned digital capabilities.
Act as Product Owner for a dedicated front-end scrum team, driving sprint planning, backlog grooming, and execution.
Translate business requirements into clear user stories, acceptance criteria, and prioritized work.
Partner with engineering and design to deliver high-quality, scalable front-end solutions.
Design and optimize rep-assisted workflows, ensuring a seamless experience across digital and advisor/rep touchpoints.
Partner with stakeholders across service, operations, and compliance to ensure solutions meet business and regulatory needs.
Focus on improving speed, accuracy, and ease-of-use for both internal users and clients.
Collaborate with UX research and analytics to understand user pain points and behavior.
Engage directly with internal users (reps, service teams) to validate solutions and gather feedback.
Communicate product priorities, progress, and outcomes clearly to stakeholders.
Track performance using metrics and user feedback to continuously improve the product.
Identify and remove blockers to keep the scrum team moving efficiently.
Support release planning, testing, and go-to-market readiness.