Digital Product Manager - Voice & Communications Platform

Allstate • McCullom Lake, IL

1d • $110,000 - $181,025 • Remote

About The Position

At Allstate we help our customers when they need us most. We are seeking a Digital Product Manager to support strategic initiatives that enhance and modernize our customer communication capabilities, with an initial focus on the implementation and integration of conversational AI and related communications technologies.

This role is ideal for a product manager with approximately 3-5 years of experience who enjoys solving customer problems, working across business and technology teams, and helping deliver technology solutions that improve customer and employee experiences. While prior voice or contact center experience is beneficial, we welcome candidates whose experience includes adjacent areas such as SaaS platforms, enterprise integrations, customer experience, communications systems, digital products, or workflow modernization.

As a Digital Product Manager, you will partner with business stakeholders, engineering teams, vendors, and operations partners to understand user needs, validate assumptions through discovery, and translate business requirements into actionable product outcomes. You will contribute to product strategy, roadmap development, backlog management, and delivery execution while helping ensure successful adoption of new capabilities.

Requirements

• 3-5 years of experience in Product Management
• Experience working in a technology development environment with Agile teams.
• Demonstrated ability to translate business needs into product requirements and priorities.
• Experience supporting cross-functional initiatives involving multiple stakeholders.
• Bachelor's degree or equivalent experience.

Nice To Haves

• Exposure to Google Voice, Google Workspace, telecommunications, contact center, or communications technologies.
• Experience working with SaaS products, enterprise platforms, or third-party vendors.
• Experience supporting digital transformation, migration, modernization, or implementation initiatives.
• Exposure to AI-enabled customer service, conversational AI, IVR, or contact center solutions.

Responsibilities

• Support the delivery and lifecycle management of voice and communication products and capabilities.
• Partner with business stakeholders to understand customer and operational needs and translate them into product requirements.
• Participate in discovery activities, process analysis, user research, and testing to validate assumptions and inform product direction.
• Work with engineering teams and technology partners to define and prioritize product backlog items.
• Help manage integrations between conversational AI and other enterprise platforms, applications, and workflows.
• Author, refine, test, and accept user stories and requirements.
• Use customer feedback, operational metrics, and business data to inform prioritization and improve outcomes.
• Identify risks, dependencies, and opportunities early and communicate them to stakeholders.
• Support roadmap execution and delivery planning while maintaining alignment to business objectives.
• Collaborate with vendors and third-party partners to ensure capabilities are delivered effectively and meet business needs.

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree