Digital Product Manager - Search Experience

Zoro • Chicago, IL

4d • $95,500 - $159,200 • Hybrid

About The Position

Zoro is looking for a passionate, driven individual to join the Digital Experience team as a Digital Product Manager for our Search & Browse experiences. Zoro’s powerful combination of our in-house search engine, expansive product information & attribute system, and an active catalog of over 12 million products combine to deliver the experience that helps Zoro customers find everything they need to run their business. As a Digital Product Manager, you’ll be working with data scientists, technology engineers, user experience designers, digital merchants, & category managers. You’ll be laser focused on understanding our customer experience & business needs while partnering with our Product Information team to help expand & improve our ever-growing product catalog. This role will partner with Technical Product Managers to develop deep level knowledge of our Search, Recommendation, and Product Information platforms in order to understand how our search algorithms can present the right product to the right customer at the right time.

Requirements

• Bachelor's Degree or equivalent experience required (Master's Degree / MBA a plus)
• At least 5+ years experience in eCommerce, Product Management, Digital Marketing or related fields with a focus on Search & Product Information experiences
• Possess a deep knowledge of AI powered search & browse experiences, data & product information models, and an understanding of the competitive landscape
• Excels at communicating with team, partners, and senior leadership with clarity, salience, and urgency with a proven ability to make data-driven decisions
• Track record of building exceptional products that delight customers and produce clear business impact and alignment with company goals & objectives..
• Direct experience working in an Agile product development environment with a detailed understanding of the role of Product Management/Ownership
• Familiarity with AI applications for product management tasks, assisted search & browse experiences, and product information ingestion, review, & maintenance.
• Comfort with the Atlassian software suite, especially JIRA and Confluence software, or other enterprise-level delivery and workflow software
• Understanding of how and when to use offline evaluation, hypothesis testing with existing data, A/B test design, & methods for identifying and validating opportunities

Responsibilities

• Own the product strategy, set the vision, and plan a holistic roadmap for search & browse customer experiences that power Zoro.com
• Ability to understand and work with large product information models and systems to drive customer facing search & browse experiences
• Work with product leaders & business stakeholders to identify the highest impact work, prioritize that work, and deliver improvements in a measurable way
• Create and foster a test and learn approach to evaluate and iterate product experiences in order to continuously deliver business & customer value
• Partner with technology, design, merchandising, operations, marketing, and other key stakeholder groups to deliver innovative solutions aligned with business objectives and customer needs.
• Own experience outcomes & KPI measurements related to helping customers find what they’re looking for through our search based experiences.
• Manage communication and training for new features across the organization and to customers if necessary.
• Maintain competitive and marketplace awareness through research and analysis of current best-in-class and emerging techniques

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level