Digital Product Manager Lead Senior- Mobile & Online Banking Security

PNC•Pittsburgh, PA

12d•$112,000 - $228,000•Onsite

About The Position

As a Digital Product Manager Lead Senior on PNC's Mobile & Online Banking Security team, you will define and deliver the experiences that protect customer trust. This is a high-impact leadership role at the intersection of customer experience, cybersecurity, fraud prevention, and digital innovation. You will own the product strategy and roadmap for critical moments in a customer's digital journey, from sign-in and authentication to device trust, access recovery, and session security. You will lead complex initiatives across mobile, web, and assisted channels while partnering with senior leaders in Technology, Cybersecurity, Fraud, Risk, Compliance, and Operations. Your work will directly influence customer trust, reduce fraud risk, and shape the future of digital banking at scale.

Requirements

7+ years of product management experience leading large-scale customer-facing digital products.
Proven success managing mobile and/or online banking experiences in regulated or high-risk environments.
Strong understanding of authentication and access management concepts, including MFA, device trust, risk-based authentication, and session controls.
Experience leading cross-functional initiatives involving technology, security, and business stakeholders.
Exceptional communication, strategic thinking, analytical, and problem-solving skills.
Ability to influence and drive decisions across diverse stakeholder groups without direct authority.
Experience with mobile security, biometrics, passwordless authentication, or digital identity products.
Knowledge of FIDO, OAuth, OpenID Connect, SAML, or related identity and access management technologies.
Direct partnership experience with Cybersecurity, Fraud, and Enterprise Risk organizations.
Financial services or fintech experience.
Experience leading product teams or mentoring other product managers.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Bachelors

Nice To Haves

Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing

Responsibilities

Own the end-to-end vision, strategy, and multi-year roadmap for mobile and online banking security experiences.
Define and evolve capabilities including authentication, multi-factor authentication, adaptive challenges, device recognition and binding, session management, and account access recovery.
Make strategic tradeoff decisions that balance customer convenience, fraud risk, regulatory expectations, and long-term platform scalability.
Serve as the product leader and primary decision-maker for digital banking security experiences.
Lead one or more agile product teams responsible for delivering security and authentication capabilities.
Translate strategy into actionable roadmaps, epics, features, and user stories.
Coordinate delivery across mobile, web, and enterprise security platforms to create seamless customer experiences.
Navigate complex dependencies and stakeholder priorities to deliver measurable outcomes.
Lead authentication and access control experiences across iOS, Android, and web platforms.
Partner closely with Cybersecurity and Fraud teams to implement adaptive and risk-based security controls.
Identify opportunities to reduce customer friction while strengthening security posture.
Ensure solutions are resilient, scalable, and capable of supporting millions of users.
Operate within a highly regulated environment and partner with Risk, Compliance, and Legal teams.
Support audits, risk assessments, and regulatory reviews.
Ensure product controls, governance practices, and security requirements are clearly documented and effectively executed.
Define and track key performance indicators including authentication success rates, fraud outcomes, challenge completion rates, customer satisfaction, and operational efficiency.
Use customer insights, experimentation, and data-driven decision making to continuously improve performance.
Build alignment across Digital Banking, Technology, Cybersecurity, Fraud, Risk, and Operations.
Communicate strategy, priorities, and outcomes to senior leaders and executive stakeholders.
Coach and mentor product managers while helping strengthen product management excellence across the organization.
Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Drives business case development.
Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences.
Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Partners with Marketing to Develop in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results. May coordinate and/or coach Product Managers and Associates.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service