Digital Product Manager II

CareSource • Ohio WFH, OH

1d • $83,000 - $132,800 • Onsite

About The Position

The Digital Product Manager II is responsible for independently leading digital product(s) from the planning phase through deliverables coordination, execution, communication, and results tracking. This role manages the growth and optimization of digital products aimed at driving awareness, engagement, adoption, and product maturity based on product goals. The position involves developing and maintaining product roadmaps and backlogs for digital initiatives that align with organizational goals, market trends, and product strategy. It also requires identifying and pursuing digital-first opportunities to enhance self-service and customer experiences, facilitating journey mapping exercises, and staying informed about emerging capabilities, competitive analysis, and market trends. The Digital Product Manager II partners with stakeholders to understand their goals and translate them into actionable work, communicates project status, manages competing priorities within the digital product portfolio, and coordinates daily activities with external agencies and IT partners. The role includes conducting Agile meetings, representing the digital team in discussions with IT vendors, prioritizing work within Agile ADO boards, and utilizing Lean Management and Design Thinking principles. Additionally, the position evaluates and validates the business proposition of digital initiatives, ensuring regulatory compliance and enhancing customer experiences.

Requirements

• Five (5) years of professional experience in digital projects required
• Experience translating business requirements into user experience applications in support of technical specifications required
• Project planning/project management experience is required

Nice To Haves

• Bachelor's degree in Marketing, Computer Science, Human Factors, IT, Communications or related field preferred
• experience leading teams and large scale projects preferred
• Digital product owner experience preferred
• HMO, Managed Care, or general Healthcare industry experience preferred
• Experience in Agile scrum ceremonies-story writing, sprint planning, daily standups and retrospectives preferred
• Knowledge of code languages (HTML, CSS, .NET, C#, Swift, etc.) and back-end infrastructure (web services, API or database development) a plus
• Familiarity with Freshpaint, Mixpanel, or equivalent a plus

Responsibilities

• Manage growth and optimization of digital products aimed at driving awareness, engagement, adoption and product maturity based on product goals.
• Develop and maintain product roadmaps, and develop/maintain a backlog for digital initiatives aligning that reflect organizational goals, market trends and product strategy.
• Identify and pursue digital-first opportunities to enhance self-service and customer experiences.
• Facilitate Journey Mapping exercises to understand the customer experience and identify gaps and opportunities.
• Stay on top of emerging capabilities, competitive analysis, and market trends to drive product definition, innovation, and development.
• Partner with stakeholders to understand their goals, and translate that to work which aligns with business goals.
• Communicate effectively about project successes, challenges, timelines, and resource needs to ensure transparency and alignment.
• Manage competing priorities within the digital product portfolio while coordinating daily activities with external agencies and IT partners.
• Conduct Agile meetings and represent the digital team in discussions with IT vendors, ensuring alignment with product goals.
• Prioritize, assign and balance work within Agile ADO boards with Scrum, SA and Tech leads acting as Product Owner of digital asset.
• Utilize Lean Management and Design Thinking principles to navigate ambiguity and drive innovative solutions.
• Evaluate and validate the business proposition of digital initiatives, ensuring compliance with regulatory standards and enhancing customer experiences.
• Perform any other job related duties as requested.

Benefits

• In addition to base compensation, you may qualify for a bonus tied to company and individual performance.
• We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level