Digital Product Lead (Hybrid)

Byline Bank. • Chicago, IL

4d • $90,000 - $107,000 • Hybrid

About The Position

The Digital Product Lead is responsible for the end-to-end ownership product roadmap, product education and day-to-day administration of the bank’s digital banking platforms, including the consumer and small business online and mobile banking platform and deposit account onboarding platform. This role works closely with our external vendors, core systems, operations, marketing, and internal Subject Matter Experts (SMEs) to prioritize investment and execute the digital platform product strategy.

This role serves as the primary product owner and decision authority for assigned digital platforms, with accountability for outcomes, regulatory readiness, and performance metrics.

Requirements

• Bachelor’s Degree or equivalent related experience in banking operations, online/mobile banking administration or similar.
• 5+ years of product management experience and/or digital banking functions in banking/financial services.
• Experience in managing seamless end-to-end, digital onboarding experiences and exposure to key elements of onboarding, such as Know Your Customer/ Know your Business (KYC/KYB), and Identity Verification (IDV).
• Strong analytical and strategic thinking skills with the ability to effectively communicate complex concepts.
• Data-driven approach to decision making with an analytical mindset. Experience in validating hypotheses, establishing guiding KPIs and Objective Key Results (OKRs), forecasting and monitoring product performance, and leveraging data for continuous improvement.
• Ability to collaborate with developers and data engineers to define the technology infrastructure and data architecture necessary to deliver a breakthrough client-centric experience.
• Strategic thinker with the ability to develop, communicate and implement plans that support the overall goals of the Bank.
• Be self-motivated with a strong attention to detail.
• Ability to identify, understand and define problems, evaluate alternatives, set priorities, and implement high quality solutions.
• Excellent verbal and written communication skills.

Nice To Haves

• Prior experience with vendors (Q2, MANTL, FIS IBS, Plaid, Alloy) a plus.

Responsibilities

• Serve as the product subject matter expert for the digital banking platforms, including consumer & business digital banking (Q2) and online deposit account opening (MANTL), and additional third-party extensions.
• Own and prioritize the product roadmap and backlog for digital banking platforms including manage the release calendar and change control, User Acceptance Testing (UAT), and go-live readiness.
• Product development and Customer Experience improvement:
• Monitor partner technology roadmaps and industry trends to inform product strategy and proactively propose innovative solutions.
• Track and analyze digital performance metrics and champion continuous product and experience improvements.
• Understand user needs to identify problems and market opportunities; ideate solutions, develop prototypes, and validate assumptions.
• Create documentation to support platform and products and partner with the Learning and Development team to educate the organization.
• Own administrative access governance (role design, quarterly recertifications, audit evidence) and service health dashboards (availability, latency, case Service Level Agreements); lead weekly operational reviews with vendors.
• Define, track, and communicate relevant Key Performance Indicators (KPIs) to measure product performance and contributions to business goals and strategy.
• Identify automation opportunities and partner with the Enterprise Applications, Analytics, and other stakeholders to integrate with internal reporting platforms.
• Support and/or lead the implementation of new features and integrations.
• Lead and participate in quality assurance and user acceptance testing.
• Serve as backup to Digital Product Specialists by tracking product and service issues, escalating as needed and driving issues through resolution.
• Partner cross-functionally to develop onboarding review processes and provide procedural oversight.
• Collaborate with internal stakeholders and vendors to develop and maintain product roadmaps, prioritize high‑impact work, and deliver platform optimizations.
• Identify opportunities for automation and partner with stakeholders to create synergies with internal reporting platforms.
• Develop go-to-market plans for enhancements and communicate product release notes to internal stakeholders.
• Explore new approaches, methodologies, and technologies in an ever evolving and changing industry.
• Coordinate and document business continuity and disaster recovery (BC/DR) testing with vendors (Q2/MANTL).
• All other duties as assigned.

Benefits

• Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals.
• We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
• In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more!
• Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees