Digital Product Director, Customer Experiences
About The Position
The Director, Digital Product, Customer Experiences is responsible for defining, building, optimizing, and measuring customer-facing digital experiences across Sherwin-Williams’ web and mobile channels. This leader will own the digital product strategy and roadmap for key customer journeys, ensuring customers can effectively discover products, explore colors and inspiration, research solutions, manage accounts, complete transactions, and accomplish important tasks across digital touchpoints. Reporting to the Senior Director, Digital Experience & Product, this role leads a team of digital product managers focused on customer journeys and experience products. The Director will work closely with Digital Product, CX Platforms & Services, UX, Digital Merchandising, Content Strategy, Marketing, Analytics, Technology, Operations, Sales, and Field teams to translate customer needs and business priorities into intuitive, effective, and measurable digital experiences. The ideal candidate is a customer-obsessed digital product leader with deep expertise in customer experience strategy, eCommerce journeys, digital product management, journey optimization, experimentation, analytics, and agile delivery. They are highly skilled at connecting customer insights, business goals, UX principles, content, merchandising, and platform capabilities to deliver digital experiences that improve engagement, conversion, satisfaction, loyalty, and business performance. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
Requirements
- Deep expertise in customer experience strategy.
- Deep expertise in eCommerce journeys.
- Deep expertise in digital product management.
- Deep expertise in journey optimization.
- Deep expertise in experimentation.
- Deep expertise in analytics.
- Deep expertise in agile delivery.
- Highly skilled at connecting customer insights, business goals, UX principles, content, merchandising, and platform capabilities.
Nice To Haves
- Customer-obsessed digital product leader.
Responsibilities
- Defining, building, optimizing, and measuring customer-facing digital experiences across Sherwin-Williams’ web and mobile channels.
- Owning the digital product strategy and roadmap for key customer journeys.
- Ensuring customers can effectively discover products, explore colors and inspiration, research solutions, manage accounts, complete transactions, and accomplish important tasks across digital touchpoints.
- Translating customer needs and business priorities into intuitive, effective, and measurable digital experiences.
Benefits
- Relocation assistance provided.
- Rewards, benefits and the flexibility to enhance health and well-being.
- Opportunities to learn, develop new skills and grow contribution.
- Inclusive team and commitment to our own and broader communities.
- World-class benefits designed for you.
- Retirement benefits.
- Health care benefits.
- Total well-being benefits.
- Daily commute benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
