Digital Product Designer

Alterna Savings•Ottawa, ON

About The Position

Alterna Savings is seeking a Digital Product Designer to lead the design lifecycle for iOS, Android, and responsive web applications. This role involves creating user flows, wireframes, prototypes, and high-fidelity designs, as well as contributing to the design system and ensuring pixel-perfect design documentation. The designer will also incorporate motion design, translate complex requirements into user-friendly interfaces, and ensure designs meet brand standards and accessibility guidelines. Additionally, the role includes conducting user research, collaborating with stakeholders, facilitating workshops, and owning the end-to-end design process from ideation to delivery. The company values collaboration, integrity, and respect, and has been recognized as a top employer for nine consecutive years.

Requirements

University degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field — or equivalent working experience or certifications.
Minimum 5 years of experience in Digital Product Design, UX/UI Design, or a related role within an agile environment.
Proven track record of launching innovative digital products.
A strong portfolio showcasing end-to-end product design, complex problem-solving, and impactful user experiences.
Expert proficiency in Figma (required).
Proficiency and experience with prototyping (required).

Nice To Haves

Experience in financial services or fintech is a strong plus.
Familiarity with Adobe Creative Suite and motion design tools is an asset.

Responsibilities

Lead the design lifecycle from conceptualization and discovery through to execution and launch across iOS, Android, and responsive web.
Create user flows, wireframes, customer journey maps, interactive prototypes, and high-fidelity designs.
Contribute to and maintain our design system, ensuring consistency and seamless developer handoff.
Develop pixel-perfect design documentation and specifications for engineering teams.
Incorporate motion design and micro-interactions to enhance engagement and usability.
Translate complex system requirements into simple, elegant, and user-friendly interfaces.
Rapidly prototype concepts in Figma, from low-fidelity sketches to high-fidelity interactive prototypes.
Ensure all designs meet Alterna's brand standards and WCAG (AODA) accessibility guidelines.
Collaborate with stakeholders to conduct qualitative and quantitative research, including user interviews, observational studies, and competitive analysis.
Apply design thinking methodologies to iterate based on member feedback and data-driven findings.
Build and maintain journey maps, service blueprints, and user personas to keep the team aligned on member needs.
Work closely with stakeholders to align on product vision and ensure design specifications are implemented accurately.
Collaborate with Engineering early and often to ensure technical feasibility and support post-launch refinements.
Facilitate design workshops, brainstorming sessions, and design critiques.
Present design rationale, research findings, and concepts clearly to technical and non-technical audiences, including senior leadership.
Own the end-to-end design process — from ideation and prototyping to user testing and final delivery.
Document design processes and systems.
Drive continuous improvement of design workflows, methodologies, and tools within the Digital Channels team.