Digital Product Analyst

SanMar- External • Issaquah, WA

8d • Hybrid

About The Position

The Digital Product Analyst supports SanMar's digital products across the full lifecycle, helping ensure features are clearly defined, successfully delivered, and continuously improved. The role partners closely with Digital Product Managers by reducing operational workload, coordinating cross-functional work, and evaluating product performance. It also owns smaller digital products end-to-end, building foundational product management experience. This position plays a key role in connecting business needs, technical execution, and customer outcomes.

Requirements

• Bachelor's Degree Business, Communication, Information Technology, or related field, or equivalent experience
• 1-3 years of experience in product, business analysis, project coordination, QA, or product support; experience supporting digital or e-commerce products preferred
• Strong organizational and prioritization skills with the ability to manage multiple work streams
• Strong written and verbal communication skills across business and technical audiences
• Ability to translate complex or ambiguous requirements into clear documentation
• Familiarity with Agile development practices and tools (e.g., Jira, Aha!)
• Experience supporting QA, testing, or feature validation
• Ability to interpret product metrics and assemble performance insights from existing data
• Strong attention to detail and ability to work both independently and collaboratively
• Proactive mindset with the ability to identify improvement opportunities and a strong focus on delivering excellent customer service
• Strong attention to detail and accuracy, with the ability to self-manage and contribute effectively both independently and within a team

Nice To Haves

• Relevant certifications such as product or Agile certifications (e.g., CSPO) preferred

Responsibilities

• Manage and prioritize product intake across channels, capturing feedback and routing it to the appropriate Product Manager.
• Gather and analyze customer and internal feedback to identify patterns and improvement opportunities.
• Translate product needs into clear user stories, acceptance criteria, and supporting documentation.
• Ensure readiness of work entering development by defining scope, dependencies, and requirements completeness.
• Document business rules, workflows, and requirements, including non-functional considerations such as accessibility and performance.
• Validate features and workflows against requirements and coordinate user acceptance testing prior to release.
• Track, triage, and document defects, partnering with development teams to ensure timely resolution.
• Coordinate release readiness, maintain product documentation, and support training and enablement efforts.
• Evaluate product and feature performance, recommend improvements, and support post-launch review processes.
• Own assigned smaller digital products end-to-end, including backlog management, quality, and iteration.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Annual discretionary bonus up to 10% of base salary
• Accrue paid time off on a bi-weekly basis based on hours worked up to 112 hours per year to start
• 8 paid holidays
• 1 paid family day off
• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree