Digital PM Lead Analyst, Vice President

Citi • Irving, TX

1d • $138,720 - $208,080 • Onsite

About The Position

This exciting digital product management role is with the Cards and Commerce team within the Digital and CX org (DCX) in US Consumer Cards. Our team’s mission is to enhance the discoverability of, and achieve excellence in, core journeys across Unsecured Lending, Wallets and Commerce, Rewards, Travel, Personalization, and Card Payments. We are looking for a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Requirements

• 6-10 years of experience
• Experience leading digital initiatives
• Extensive experience working with engineers and developers to understand what is technically possible, how to translate customer experience opportunities into business requirements
• Strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting edge technology in the servicing space
• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

Responsibilities

• Uses or commissions research, studies and focus groups to identify best-in-class benchmarks for solving business problems
• Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value
• Defines and measures the KPIs for a platform product
• Is able to make trade-off decisions on multiple platform products in a portfolio
• Develops business and platform requirements for either one platform component of a large platform product or a narrow product
• Leverages tools such as Ignite for reusability of APIs and platform services
• Determines release goals for a narrow platform product or a component of a large product
• Identifies best practices for continuous product development improvement
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree