Digital Photo Imaging Ops Mgr (CT)

The Walt Disney Company • Orlando, FL

1d • $75,700 - $101,400 • Onsite

About The Position

The Guest Experience Manager with DPI Global Support Operations manages the daily operations of the Global Support team for Imaging locations at the Walt Disney World ®Resort. They lead, coach and develop front line Cast, foster a spirit of Performance Excellence with a focus on building strong relationships with business partners in a fast-paced environment.

Requirements

• Minimum of 2 years’ Leadership experience
• Strong service orientation and background
• Demonstrated ability to develop and inspire hourly Cast
• Ability to learn and adapt to new technologies, including comfort troubleshooting new systems and tools
• Proven proficiency with various software/computer programs including MS Office programs
• Demonstrated problem solving skills, influencing abilities, and ability to provide effective feedback
• Demonstrated strong verbal, written and presentation skills
• Proven ability to initiate, organize and complete multiple tasks in a timely manner
• Demonstrated ability to champion change, share creative and new ideas, and to work as a team member
• Demonstrated aptitude for budgeting and scheduling
• Experience managing labor and timekeeping compliance
• Ability to be flexible with work schedule, including weekends and holidays
• Strong partnering skills for interaction with a variety of lines of business as well as vendors
• Demonstrated strong coaching and mentoring skills

Nice To Haves

• Background in Photography
• Proven experience and comfort using AI-enabled tools in a production/operations environment
• Leadership experience in Entertainment/DPI or relevant field
• Multiple languages
• Proven experience with LightRoom, PhotoShop and other photo editing tools

Responsibilities

• Responsible for the coordination and delivery of daily support to PhotoPass Operations.
• Accountable for Imaging show excellence.
• Responsible for developing and maintaining positive relationships with multiple teams across lines of business.
• Coach and mentor Cast while providing feedback and ensuring accountability.
• Guest Experience Managers must understand creative intent, maintain the vision of the DPI line of business, share Disney heritage and maintain brand integrity.
• Manage and utilize tools, processes and resources to facilitate scheduling, labor tracking and accurate time recording.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager