Digital Pathology Commercial Customer Success Manager

Danaher Corporation•Washington, DC

3d•$110,000 - $140,000•Remote

About The Position

The Digital Pathology Commercial Customer Success Manager is responsible for driving long‑term commercial growth and sales expansion by ensuring customers realize sustained clinical, operational, and financial value from Leica Biosystems and Indica Labs digital pathology solutions. The role owns enterprise‑level customer success across complex anatomical pathology environments, accelerating adoption, deepening solution utilization, and enabling scalable outcomes. Through strong partnership with commercial and sales teams, the role supports retention, expansion opportunities, and long‑term revenue growth. This position reports to the Commercial Development Leader and is part of the Digital Pathology organization and will be fully remote, working with key customers across the North America Region.

Requirements

A bachelor’s degree in life sciences, healthcare, engineering, or a related discipline, with the ability to translate clinical and technical concepts into commercial value.
3 - 5 years’ experience in customer success, solutions consulting, healthcare IT, diagnostics, or medical devices, with a strong focus on enterprise customers and long‑term value creation.
Digital pathology, image management, or AI-enabled diagnostic platforms with proven experience implementing and supporting complex clinical, laboratory, or digital workflows within healthcare or pathology environments.
Demonstrated capability in managing enterprise‑level customer relationships, driving adoption, retention, and identifying opportunities for commercial growth and expansion.
Experience operating effectively within a matrixed, cross‑functional organisation, collaborating with sales, product, applications, workflow, and support teams to deliver customer and business outcomes.
Ability to travel approximately 50–70%, including overnight travel.
Must have a valid driver’s license with an acceptable driving record.
Ability to lift or transport training materials or equipment.

Nice To Haves

Working directly with pathologists or anatomical pathology labs.
Supporting enterprise health systems or reference laboratories.

Responsibilities

Lead customer onboarding, deployment, and enablement to accelerate adoption by pathologists and laboratory teams, establishing a strong foundation for long‑term commercial growth.
Own and execute enterprise customer success plans, building trusted, strategic relationships that position Leica Biosystems and Indica Labs as long‑term partners.
Drive measurable value realisation by monitoring and acting on adoption KPIs, including scanner utilisation, clinical sign‑off, and AI usage, supported by regular gemba engagement at customer sites.
Partner closely with Sales, Product, Workflow, Applications, and Support teams to align customer outcomes with expansion, renewal, and future sales opportunities.
Proactively nurture customer relationships to identify growth potential, support renewals and solution expansion, and feed customer insights into product roadmap and commercial strategy.