REVELxp - Digital Operations Systems Analyst, Winston-Salem, NC

Revel XP LLC•Winston-Salem, NC

5d•Onsite

About The Position

REVELXP is a premier sports hospitality company that partners with college and professional teams and major sporting events to deliver exceptional fan experiences. We are growing rapidly and seeking goal-oriented, purpose-driven, high-energy individuals. REVELXP aims to redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands. We believe sports build community and work to amplify the social experience around gameday. Our fast-paced, fun environment fosters true partnerships with professional sports properties. We seek innovative self-starters to reshape fan experiences nationwide, operating with core values of service, entrepreneurship, and joy. This role is crucial for ensuring seamless operations, enhancing the customer experience, and leveraging data and systems to drive sales performance. The Digital Operations Systems Analyst will assist with managing and optimizing our ERP & digital platforms. This position is based in our Winston Salem, NC office and is not open to remote work.

Requirements

Proven experience in ecommerce, digital operations, business analyst or a similar role.
Highly detail-oriented with excellent organizational and project management skills.
Intermediate level skills, or above, with Microsoft Excel.
Experience managing large amounts of data.

Nice To Haves

Basic understanding of ERP systems and their integration with ecommerce platforms.
Experience working with a variety of modern business systems including, but not limited to NetSuite, Shopify, Klaviyo, PowerBI, or complex custom websites.
Strong communication skills and ability to work collaboratively in a team environment.
Ability to meet tight deadlines that may be outside of normal work hours.

Responsibilities

Assist with setup of ecommerce events, items, and products.
Create & upload templated data into any one of our primary systems including NetSuite, Shopify and others.
Collaborate with teams and leaders to source necessary information and provide ongoing administrative management and monitoring of inventory levels.
Analyze large amounts of data to provide insight & ensure data integrity.
Ensure seamless connectivity and syncing with ERP and other necessary systems, working closely with customer data, technology, and finance teams.
Maintain integrations between the Company’s various system (e.g., ERP, CMS, e-commerce, email marketing).
Conduct regular reviews of data and error logs to resolve issues (e.g., order sync issues), including regular meetings with cross-functional teams to identify and correct problems promptly.
Troubleshoot technical issues across the digital tech stack.
Regularly review items and orders to ensure data continuity between systems.
Collaborate & train other team members on new functionality and resolving common user errors.
Support ecommerce system, providing platform and sales training to team members.
Provide technical customer service to customers, handling inbound calls and responding to inquiries.
Assist with the creation and distribution of digital client communications.
Other duties as assigned.