Digital Operations Supervisor - Photo Studio - Sample Coordination

Nordstrom•Los Angeles, CA

1d•$69,000 - $110,500

About The Position

The ideal Digital Operations Supervisor has strong leadership and prioritization skills with abilities to manage the end-to-end flow of samples across our Nordstrom and Nordstromrack.com photo studio. In this role, you'll be the go-to resource for sample intake, tracking, coordination, and returns — driving operational excellence and developing a high-performing team.

Requirements

3+ years of experience in a studio, e-commerce, or retail sample management role
Strong proficiency with sample tracking systems or asset management software
Excellent organizational skills with strict attention to detail
Ability to prioritize and manage multiple deadlines simultaneously
Effective communicator with cross-functional teams and external partners

Nice To Haves

Prior supervisory or team lead experience preferred
Experience in fashion, apparel, or beauty photography environments
Familiarity with NAVI/DEXTER or SAM (Studio Asset Management tool)
Knowledge of garment care, steaming, and product handling best practices
Background in inventory or supply chain operations

Responsibilities

Maintain a thorough understanding of all incoming product samples; ensure sample tracking systems are accurate and up to date, adapting processes as business needs evolve.
Recruit, lead, and mentor the sample team, providing day-to-day guidance, task delegation, and coaching to foster a collaborative and productive studio environment.
Partner with studio producers and business partners to ensure all samples are transferred and outbound with a high standard of accuracy and care.
Oversee and direct the team's steaming and quality-inspection workflow for all samples ahead of photography, ensuring damaged or missing items are flagged immediately for appropriate resolution.
Coordinate the timely return of samples to vendors, brands, or internal teams; resolve discrepancies and maintain strong vendor relationships.
Monitor sample throughput and identify process inefficiencies; propose and implement improvements to streamline studio operations.
Collaborate on special projects and innovative initiatives with vendors and partner studios across our network.
Analyze team performance data and key metrics to identify trends, develop actionable insights, and drive continuous business improvements.
Customer obsession Keeps the customer experience at the center of every decision — ensuring sample accuracy, quality, and on-time delivery directly supports outstanding product presentation for Nordstrom and Nordstromrack.com customers.