Digital Operations Specialist, Local

NBCUniversal•Universal City, CA

2d•Remote

About The Position

The Digital Operations Specialist is responsible for efficiently trafficking assets for media campaigns and ensuring agreed-upon turnaround timeframes are met. This role focuses on managing high-profile, strategic accounts and supporting the successful execution of digital advertising campaigns. The Sales Operations team works side-by-side with regional digital sales management teams to ensure advertising campaigns run smoothly and exceed client expectations. This position is ideal for a detail-oriented, technically savvy problem solver with strong customer service skills and leadership qualities.

Requirements

Bachelor’s degree or equivalent work experience.
Must be willing to submit to a background investigation.
Must have unrestricted work authorization to work in the United States.
Must be available during game times when supporting live events.
Must be 18 years or older.

Nice To Haves

Prior experience trafficking in an ad server; Google Ad Manager (aka DFP), Freewheel.
Familiarity with a front-end order management system preferred.
Fluency in digital media terminology, including impressions, CTR, CPMs, and eCPMs.
Fluency in online measurement terminology, including uniques, pageviews, visits, and referrers.
Familiarity with live streaming events.
Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, and Excel formulas.
Basic knowledge of HTML and ActionScript.
Experience taking screenshots, cropping, and performing basic image editing.
Strong problem-solving and troubleshooting abilities.
Excellent client relationship and interpersonal skills.
Strong verbal and written communication skills with the ability to prioritize tasks.
Detail-oriented with the ability to thrive in a fast-paced environment.
Based in the Los Angeles area and able to regularly support Pacific Time business hours.

Responsibilities

Traffic and monitor campaigns across the ad server.
QC, process and prepare display and video ads for launch.
Partner with sales marketing and site leaders to schedule campaigns for calendar-based sponsorships and events.
Collaborate with external ad vendors to review and test images for various rich media creative types and executions.
Troubleshoot advertisement issues in real time.
Work closely with campaign managers, sales, inventory management, marketing, and product development teams to review, resolve, and respond to inbound requests.
Provide on-call support for RSN, political and tentpole events.