Digital Operations Process Supervisor

Carrington Mortgage • Orange, CA

10h • $85,000 - $100,000 • Remote

About The Position

The primary function of this role is to monitor and oversee the daily operations of the digital workforce. Ensures the availability of required resources for each process, and acts as a liaison between the development teams and the business users to resolve issues that arise. Documents processes, training and release procedures. Provides updates and reports on system status on a daily, weekly, and monthly basis. Perform all duties in accordance with the Company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Requirements

• High school diploma or its equivalent required.
• Experience with an RPA application required (Blue Prism, Automation Anywhere, UIPath).
• Effective oral, written, and interpersonal communication skills.
• Capable of interacting with all levels of associates, including business unit leaders.
• Strong organizational skills with the ability to prioritize and multi-task.
• Ability to schedule processes, monitor resources, and log issues.
• Ability to explain issues to a Blue Prism expert and follow instructions accurately.
• A basic understanding of business processes and workflows.
• Ability to solve problems effectively and quickly.
• Strong commitment to operational excellence.

Nice To Haves

• BA/BS degree preferred.
• Experience with Blue Prism preferred.
• Previous experience in systems administration preferred.
• SQL experience preferred.

Responsibilities

• Monitor and oversee the daily operations of the digital workforce using the Blue Prism application.
• Troubleshoots and triages issues encountered with digital workers and their processes, determine appropriate corrective actions, and assesses any impact of corrective actions on other IT processes, staff, etc.
• Prepares automated work schedule, expedites workflow, and shifts resources to ensure all jobs are running accurately and timely within the department.
• Regularly review operational procedures to ensure best practices to achieve department goals related to productivity, cost per unit, and accuracy.
• Develop and provide daily, weekly, and monthly status reports to IT leadership and executives.
• Recommend continuous improvement of processes and strategies for improvement using data analytics; determines what is working accurately and makes corrective actions to ensure success.
• Serve as a subject matter expert for end users in the business units; provide training and support regarding robotic process automation.
• Writes and maintains system documentation.
• Create, escalate and assign tickets to development teams as needed.
• Monitor service levels to ensure quality and productivity standards are met.
• May be trained and participate in RPA coding modifications, updates, and improvements.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED