Digital Operations Manager, Amazon Music Digital Operations

Amazon • Seattle, WA

21h

About The Position

Amazon Music is an immersive audio entertainment service that deepens
connections between fans, artists, and creators. From personalized music
playlists to exclusive podcasts, concert livestreams to artist merch, Amazon
Music is innovating at some of the most exciting intersections of music and
culture. We offer experiences that serve all listeners with our different tiers
of service: Prime members get access to all the music in shuffle mode, and top
ad-free podcasts, included with their membership; customers can upgrade to
Amazon Music Unlimited for unlimited, on-demand access to 100 million songs,
including millions in HD, Ultra HD, and spatial audio; and anyone can listen for
free by downloading the Amazon Music app or via Alexa-enabled devices. Join us
for the opportunity to influence how Amazon Music engages fans, artists, and
creators on a global scale. Learn more at https://www.amazon.com/music.

We are seeking a music aficionado Digital Operations Manager for our Global
Digital Music Operations team. In this digital supply chain role, you will have
the opportunity to manage high volume, high value catalog for our global
services. A key part of this role will be overseeing catalog ingestion via the
global digital supply chain, as well as interacting with external content
providers and internal partners. You will provide primary operational and
technical support to external vendors, distributors and aggregators
participating in Amazon’s digital offerings, ultimately responsible for making
sure our offering is complete, timely and available for our customers around the
world. You may participate in operational planning and process improvement via
automation, working with various external operations teams and internal
stakeholders to deliver against operational objectives.

Requirements

• Bachelor's degree or equivalent
• Experience implementing repeatable processes and driving automation or standardization
• Experience experience using data and metrics to measure impact and determine improvements
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years experience working in the music industry or other related digital supply chain roles
• 5+ years experience in account management in a technical, e-commerce, or media-related environment.

Nice To Haves

• Experience in specialty (with progressive responsibility)
• Experience in data mining, data management, reporting, and SQL queries
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience working in the music industry or other related digital content acquisition roles
• Experience with handling of large datasets
• 5+ years of technology sales, or 5+ years of progressive technology implementation experience
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills
• 5+ years managing external accounts (experience with major record labels and distributors a plus)

Responsibilities

• Provide primary operational and/or technical support to external music vendors, distributors and aggregators. Manage all aspects of the client operational relationship, representing the company while also partnering with internal cross-functional teams to drive implementation and execution of objectives.
• Protect and enhance revenue by ensuring the seamless flow of catalog to Amazon Music globally, monitoring and maintaining high operational standards, and working with partners to improve performance
• Understands and correctly applies a wide variety of software and internal tools to manage digital assets, troubleshoots issues and resolve failures acting as a subject matter expert from content receipt all the way to consumption by our global customers.
• Establish and meet operational goals, plan related metrics, track and socialize progress to Sr. Leadership
• Work cross functionally with product management, engineering, frontend client teams, operations and program teams to document and define initiatives and drive them through execution.
• Act as a thought leader in defining success criteria and understanding business needs of partner teams in an ever-changing business environment.
• Make recommendations that balance short team needs against the long-term business benefit.
• Balance competing and conflicting priorities across teams and escalate effectively when needed to advocate for the needs of the organization or customers, even if it may seem uncomfortable.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level