Digital Operations Assistant
About The Position
This role is responsible for managing and maintaining applicant records within the Slate system. Key duties include reviewing and merging duplicate records, processing incoming documents, communicating with applicants for additional information, and assisting with data management tasks such as creating queries and reports. The position also involves supporting the setup and monitoring of Slate forms and communications, performing data checks, troubleshooting errors, and maintaining organized digital files. Collaboration with the digital operations team is essential for resolving discrepancies and workflow delays, along with performing general administrative tasks.
Requirements
- Proficiency in data entry and record management.
- Experience with CRM systems, specifically Slate (preferred but not strictly required if transferable skills are present).
- Strong attention to detail and accuracy.
- Good organizational and time management skills.
- Ability to follow established guidelines and procedures.
- Effective communication skills (written and verbal) for interacting with applicants and team members.
- Problem-solving skills for troubleshooting data errors.
- Ability to work collaboratively in a team environment.
Nice To Haves
- Previous experience in higher education admissions or recruitment.
- Familiarity with digital file management systems.
- Experience with reporting and query building tools.
Responsibilities
- Review potential duplicate records in Slate and merge when appropriate, following established guidelines.
- Monitor and process incoming electronic and paper documents for applicant records, ensuring timely and accurate entry into Slate.
- Assist in sending and tracking phone calls, emails, and text messages to applicants and contacts requesting additional documentation.
- Follow up when incorrect, incomplete, or unclear documentation is received.
- Assist with creating and updating queries, filters, and reports in Slate to support recruitment and admissions operations.
- Support the setup, testing, and monitoring of Slate forms, events, and communications.
- Perform data checks and troubleshoot common record or checklist errors in Slate.
- Help maintain organized digital files and ensure that scanned documents are correctly labeled and linked in Slate.
- Coordinate with digital operations team members to resolve record discrepancies or workflow delays.
- Perform general administrative tasks assigned to support digital operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
