Installation Manager

MJH Life Sciences®•Dallas, TX

6d•$50,000 - $60,000•Hybrid

About The Position

Mesmerize, a segment of MJH Life Sciences and the leader in patient education digital advertising, is seeking a Digital Network Coordinator to support and oversee the company's digital operations. You will monitor system performance, coordinate installations, troubleshoot network issues, and serve as a key liaison between technical and operations teams to ensure seamless digital campaign execution. This role is for someone who is organized, quick to problem-solve under pressure, and uses AI tools to work more efficiently across monitoring, documentation, and operational support tasks.

Requirements

2 to 4 years of experience in digital operations or a related field, with a track record of managing network monitoring, troubleshooting, and quality assurance responsibilities
An AI-native mindset. You actively use tools such as ChatGPT, Claude, or operations and productivity platforms to manage checklists, draft communications, summarize system performance data, and handle routine coordination tasks more efficiently — and you can speak to the impact
Strong proficiency in Microsoft Office Suite, especially Excel; Salesforce experience preferred
Strong problem-solving skills with the ability to think critically and act decisively under pressure
Excellent organizational skills and attention to detail — nothing in your queue falls through the cracks
Clear and professional communicator, both verbally and in writing, with the ability to coordinate effectively between technical and non-technical stakeholders
Self-motivated, energetic, and adaptable with a collaborative team mindset and the ability to thrive in a fast-paced, deadline-driven environment
Bachelor's degree required
Candidates should be prepared to discuss how they are currently using AI in their digital operations or coordination work. This includes: Specific tools in active use and how they support network monitoring, issue documentation, status reporting, or routine operations coordination; Examples of how AI has helped you manage higher volumes of operational tasks, reduce response times, or improve the accuracy and consistency of quality assurance processes; How you use AI to stay organized and on top of competing priorities in a fast-moving digital operations environment
Bonus: examples of AI-assisted workflows or documentation systems that improved digital operations efficiency or issue resolution speed

Responsibilities

Monitor quality assurance dashboards to ensure Salesforce fields are properly updated and network performance meets established standards
Use AI tools to streamline daily checklist management, summarize system status updates, draft escalation communications, and improve the efficiency of routine digital operations tasks
Troubleshoot and resolve digital network issues independently, escalating unresolved issues to the appropriate technical or operations team member with clear documentation of steps taken
Prioritize tasks effectively and pivot quickly to address emerging challenges without losing momentum on existing workload
Act as a liaison between the technical and operations teams, facilitating clear communication and timely resolution of issues that cross team boundaries
Create and complete daily checklists to maintain quality assurance standards across the digital network
Provide support to the digital operations team during large-scale projects, contributing to execution and follow-through
Participate in weekly and monthly check-ins with leadership to review progress, surface issues, and contribute to goal-setting and continuous improvement
Assist leadership on focused initiatives designed to drive business value and operational efficiency