Digital Navigator (City of San Diego) - ACC

Lead For America • San Diego, CA

16d • Onsite

About The Position

The Digital Navigator Service Member will serve with the City of San Diego's SD Access 4 All initiative to advance digital equity and inclusion across the community. The Member will provide personalized, one-on-one assistance and group-based support to residents seeking affordable internet access, devices, and digital skills training. Through outreach, education, and direct service, the Member will help bridge the digital divide by empowering individuals to confidently access and use technology for healthcare, education, employment, government services, and everyday communication.

About the American Connection Corps:
The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment. ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities.

About the City of San Diego
The City of San Diego's SD Access 4 All's Digital Navigator Program is a community-focused initiative dedicated to improving digital equity. We provide hands-on assistance with internet access, devices, and digital literacy, helping people confidently navigate essential online services such as healthcare, education, employment, and government resources. Our goal is to make technology accessible and usable for everyone, regardless of background or skill level. sandiego.gov/sdaccess

Requirements

• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be 17 years of age or older by the start of service.
• Have not already served four (4) or more AmeriCorps State/National terms.
• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.

Nice To Haves

• Bilingual or multilingual candidates are preferred (e.g., Spanish, Haitian Creole, Vietnamese, or other languages), but proficiency in a second language is not required.

Responsibilities

• Provide individualized digital navigation services to community members, including assistance with using technology, basic digital skills training, informational referrals to available community resources, and high-quality customer service, under staff direction.
• Assist residents by providing information and guidance on accessing affordable internet service, low-cost devices, and other digital access resources.
• Conduct outreach and engagement activities to increase awareness of SD Access 4 All resources and services.
• Assist staff with building and maintaining collaborative relationships with community-based organizations, libraries, schools, and other stakeholders to strengthen digital inclusion efforts.
• Track participant interactions, service outcomes, and program data using established reporting systems (HubSpot) in accordance with established procedures and under staff guidance.
• Collect participant feedback and success stories to support program evaluation and continuous improvement.
• Assist staff with special projects, outreach activities, and other program initiatives that advance SD Access 4 All.

Benefits

• A $33,000 living stipend (dispersed bi-weekly over the course of the service term)
• A $7,395 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans).
• Healthcare coverage (if applicable).
• Access to childcare benefits.
• Student loan forbearance during your year of service.
• Fully-funded ACC Winter Institute druing the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED