Digital Navigator – AmeriCorps Service Member (Reduced Half-Time – 675 hours per year)

City of Loveland•Loveland, CO

3d•Onsite

About The Position

The Digital Navigation Program at Loveland Public Library aligns with our vision and mission of creating a more digital equitable and inclusive community in Larimer County. AmeriCorps members serving as Digital Navigators assist community members with accessing affordable internet service and devices and providing digital skills training. During the 2025-26 service term, members will be placed with one of 7 host-sites in Larimer County, including: Loveland, Estes Valley, Red Feather Lakes, Berthoud, Wellington, and Front Range Community College – Larimer Campus in Fort Collins. To learn more about Loveland Public Library and the Digital Navigators of Larimer County Libraries programming, visit www.lovlib.org/americorps Members serving in less than full-time roles may serve more hours per day & fewer days per week as arranged with their host site & their needs. Full Time members are expected to serve 7.5 – 8 hours per day 5 days per week to ensure completion of their service term. Service Hours: Monday – Saturday, hours varying between 8:00 am – 8:00 pm TERM OF SERVICE: Start Date: January 12, 2026 End Date: December 13, 2026 Average hours per week: 14.5 – 15 hours per week / 5 hour daily for 48 weeks Total Expected Hours: 675 hours of service Program Overview: The Digital Navigation program at Loveland Public Library teaches people living in Larimer County and the surrounding area digital skills including computer, smartphone, tablet, and software basics, and how to use the internet. Members are placed in public libraries and other local organizations that serve older adults and veterans. In addition, AmeriCorps members will attend local events to promote the Digital Navigation program. Loveland Public Library provides access to information to community members through lending physical and digital materials, educational programming, and access to informational services and resources. As a community hub, Loveland Public Library provides no-cost internet and computer access as well as the digital skills needed to use this technology. Service Description: Members in this program spend their service time supporting the growth and development of digital skills in the community to help bridge the Digital Divide. With technology becoming increasingly common in everyday life, more community members are being left behind, unable to complete basic digital tasks and skills. Digital Navigators will meet community members 1 on 1 for appointments or drop-ins at assigned sites to teach digital literacy skills, facilitate digital skills practice, or teach online learning skills; members may complete appointments virtually upon arrangement with Program and Site Staff. During service, Digital Navigators will assess community members on their digital skills by 1) observation of digital skills task completion, 2) assessments or skills inventories, 3) in conversation about learner’s digital skills goal. Members will accurately complete data collection paperwork for the program the day of an interaction with a learner OR log interactions daily either digitally or physically to complete paperwork at the end of the service week. Members answer questions about the program by phone/email/outreach events to inform the community about the importance of digital skills and will perform other digital literacy related tasks or attend Outreach events as assigned by Program Staff or Site Supervisor – members may be assigned tasks that align with their skillset or scheduling availability. Throughout the service year, members will support their learners’ digital skill goals. Please visit our website to learn more about the help Digital Navigators provide: https://www.lovelandpubliclibrary.org/services/technology/learn-with-a-digital-navigator In addition, members will advance their own technology skills and knowledge base through professional development opportunities.

Requirements

At least 17 years old at start of service
Must be a high school graduate, GED recipient, or working toward attaining a high school diploma or GED during the term of service. Members must obtain either a diploma or GED before using an education award.
Be a citizen, national, or lawful permanent resident of the United States
Able to pass a National Service Criminal History Check (state, FBI, and National Sex Offender Public Website checks) per 45 CFR 2540.202
Reliable vehicle, car insurance & driver’s license. A driving record may be obtained.
Able to lift, transfer, and move light duty technology equipment such as laptops, tablets, and rolling carts of up to 20lbs.
People with a desire to serve their local community
Those who have comfort with using or learning how to use technology
Strong working knowledge & usability of Windows PCs, Android or iOS mobile devices, internet browsers, & email
Someone with patience, willing to learn different ways to teach folks how to use technology, or learn along with someone
People wanting to explore the possibilities of public service and technology support
Ability to keep organized & keep accurate notes
Ability to function in both high stress & low stress environments

Nice To Haves

Working familiarity with Mac OS, Linux
Working familiarity with older model flip phones and tablets
Working familiarity with basic online safety practices and password management
Previous technology-based customer service experience

Responsibilities

Support learners by appointment or during drop-ins to teach digital skills, facilitate digital skills practice, or teach online learning skills
Maintain appointment notes including duration of interaction, learner’s needs, service or help that was provided, and outcomes of the service to report to the program
Assess learner ability & needs through observation of digital skills task completion, assessment or skills inventory, or talking about the learner’s digital skills goal
Maintain consistent & professional verbal & written communication with other members, Site Supervisors, Program Staff, or learners including scheduling & rescheduling learner appointments by phone or email
Refer learners to library and/or external organizations for support outside basic digital skills such as job search or resume, library databases, and benefits websites.
Attend a monthly training day organized by Program Staff for member development
Attend assigned Outreach events to inform the community about program services
Members will have additional functions based on their site placement, such as Creative/Makerspace Technology, Outreach, Marketing Support, Instruction Creation, Scheduling/Phone Support, Bilingual – Spanish, or Pulse Member.

Benefits

Reduced Half Time AmeriCorps members will receive a bi-weekly living allowance of $380 biweekly/$760 monthly.
Half Time members are also eligible for an Education Award which can be used to pay back student loans or to further your education in the amount of $2,817.14
Members receive professional development and training related to their service
Up to 20% of regular scheduled service may be served remotely provided that members follow all remote service policies & procedures
All members may be eligible for Federal program assistance (SNAP, Medicaid, etc.)
All members may be eligible for Member Assistance Program (MAP)- mental health, life skills, financial, concierge resources
All members may qualify for student loan forbearance (postponing the payment of loans) while in service.
Alumni benefits include priority hiring with organizations that are part of Employers of National Service and the Public Service Loan Forgiveness Program to eliminate educational debt.
All members who successfully complete their term of service are eligible to keep their service laptop.
All members in service may be eligible to utilize a hotspot for both personal and service use during their service year.