Digital Media Representative

Trulieve•South Highpoint, FL

2d•Remote

About The Position

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

Requirements

1-3 years of progressive experience in a social media and/or customer service environment preferred.
Proven track record of innovation and creative thinking.
Proven ability handling escalated situations with compassion.
Proven understanding and experience in use of social media and its role in business.
Strong customer service skills.
Ability to perform in a high-pressure/fast-paced environment while maintaining a positive and compassionate attitude.
Dependable and flexible with your schedule. You may be required to work nights and/or weekends.
Knowledge and proven track record of exceptional decision-making and problem-solving skills.
Proficient in Microsoft Office applications. Basic computer knowledge.
Ability to be flexible and adaptable to change.

Responsibilities

Provide superior patient care across all digital media channels (Facebook, Instagram, Twitter, email and more).
Engage with social media audiences daily.
Support patient acquisition by responding to online inquiries
Perform digital patient care tasks.
Act in accordance with company procedures and industry standards.
Perform other duties as assigned.