Digital Marketing Product Owner

Sentry Insurance•Nashville, TN

16h•Hybrid

About The Position

This position will be responsible for managing the evolution of the product across multiple dimensions, working with key internal and external stakeholders. This position is also responsible for conducting analyses of market trends, voice of customer feedback/metrics, and funnel data to define a differentiated product vision. This role will provide a goal-oriented focus in delivering high impact and complex customer-facing digital/technology solutions that enable the organization to achieve its business objectives and goals. This role works within Sentry's hybrid work model and is eligible to work in Sentry's Nashville, TN, Madison, WI or Stevens Point, WI office locations. For this position, Sentry does not offer employment to holders of F-1, J-1, and H-1 Visas. What You'll Do As a Digital Marketing Product Owner, you will: Lead the product vision, strategy, and operational planning— as well as successfully execute against a variety of product initiatives across all stages of a product's lifecycle, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration. Define product strategy and vision and then develop a creative, high-quality, and clear product roadmap. Integrate usability studies, research and market analyses into product requirements to enhance user satisfaction. Identify objectives and key results and analyze customer feedback and usage metrics to recognize key pain points and opportunities to address. Gather information and data to guide build-buy-partner options to solve customer problems. Serve as the “translator” for both the customer and market, as well as internal stakeholders, including but not limited to business lines and cross-functional teams. Understand how and when to leverage design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer. Prioritize initiatives and get commitments from internal stakeholders using excellent communication and negotiation skills. Mentor and grow more junior members of the team. Collaborate across business, technology and user experience, including with leadership, project teams, and other relevant internal and external stakeholders to create change-transformation deliverables. Oversee customer and user empathy collaboration; identifies pain points and evaluates opportunities to solve them, determining what gets built to support product; leads with broader decision making within product suite.

Requirements

Bachelors Degree or equivalent work experience.
Minimum of 3 years of related work experience.
Demonstrated experience providing customer-driven solutions, support or service.
Ability to think strategically and execute methodically.
Demonstrated verbal and written communication skills with ability to transfer knowledge and work cross-functionally.
Demonstrated strong problem solving and analytical aptitude with the ability to analyze information, interpret results, formulate conclusions and provide strong consulting.
Experience fostering a collaborative and cross-functional team environment.

Nice To Haves

Personal Lines or Commercial Lines insurance experience highly preferred.
Demonstrated experience overseeing roadmap strategy and definition, with a strong focus on KPIs and metrics preferred.
Proficiency with JIRA or other agile development workflow tools, along with digital road mapping solutions preferred.
Familiarity with Cloud products, architecture, microservices, and concepts preferred.
Experience in data-driven products and iterative development preferred.
Understanding of the technology industry, including current and emerging digital solutions and trends.
Demonstrated experience leading multiple customer-facing digital/technology products.
Extensive knowledge of agile methodologies, managing data and tech projects, industry standards and best practices.
In depth knowledge and understanding of the market, users, and landscape of digital products and applications.

Responsibilities

Lead the product vision, strategy, and operational planning— as well as successfully execute against a variety of product initiatives across all stages of a product's lifecycle, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration.
Define product strategy and vision and then develop a creative, high-quality, and clear product roadmap.
Integrate usability studies, research and market analyses into product requirements to enhance user satisfaction.
Identify objectives and key results and analyze customer feedback and usage metrics to recognize key pain points and opportunities to address.
Gather information and data to guide build-buy-partner options to solve customer problems.
Serve as the “translator” for both the customer and market, as well as internal stakeholders, including but not limited to business lines and cross-functional teams.
Understand how and when to leverage design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer.
Prioritize initiatives and get commitments from internal stakeholders using excellent communication and negotiation skills.
Mentor and grow more junior members of the team.
Collaborate across business, technology and user experience, including with leadership, project teams, and other relevant internal and external stakeholders to create change-transformation deliverables.
Oversee customer and user empathy collaboration; identifies pain points and evaluates opportunities to solve them, determining what gets built to support product; leads with broader decision making within product suite.

Benefits

Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar-for-dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program to encourage charitable giving.

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