Digital Marketing Client Success Manager

Melon Local•Las Vegas, NV

1d•$55,000 - $70,000•Hybrid

About The Position

We’re looking for a digital marketing professional who understands Google Ads, Local Services Ads (LSAs), SEO, and local business marketing—and loves building long-term client relationships. Melon Local is looking for an enthusiastic Digital Marketing Client Success Manager who has a passion for building world-class relationships and delivering excellent results! This position will be working at the HQ in Las Vegas. Melon is seeking an account-manager type of candidate that is professional, yet still likes to break out of the traditional box that most companies try to put people in. Our goal is to continue to be the most fun and inclusive agency that serves insurance agents and their businesses anywhere in the US. Each Digital Marketing Client Success Manager is the lifeblood of Melon Local. You are the literal face of our agency to your roster of clients. We are an agency built on customer service so your role is paramount in maintaining and enhancing our reputation. You are encouraged to get to know your clients on a personal level and learn how they prefer to communicate. Adapt your communication style to their comfort level.

Requirements

2 years of experience minimum in an account manager or customer service role is required
Experience or familiarity with a marketing agency or digital marketing overall is a MUST
Adept at working within a team of different people
Organized, with strong attention to detail and time management skills
An effective communicator, both verbally and in writing
Persuasive, able to sell work and ideas, and respond positively to feedback
Flexible and able to solve problems
Resilient and positive in difficult situations
Able to juggle competing demands from clients and the agency
Extremely web and email savvy
Ability to perform other duties as assigned

Nice To Haves

Bachelor’s degree in marketing, communications or related field preferred, but not required
Experience with internet leads or any internet lead generation is a MAJOR plus
Experience within insurance industry is a MAJOR plus
Experience working with web development and SEO is a MAJOR plus
Experience working with G-suite products is a plus
Knowledge of social media management is a plus
Have certifications in Google Ads, Google Analytics. Facebook Ads is a plus

Responsibilities

Conduct monthly calls with each of your clients where you review budgets, KPIs and overall results
Manage the client relationship through effective communication, problem-solving, and responding to requests
Maintain (and post for team) accurate records of meetings, decisions and next actions
Ensure that project deadlines and budgets are met, communicating and seeking approval of any changes to these
Identify ways to grow client accounts through new business opportunities
Keep the team and the client up to date with useful knowledge
Ability to lift at least 15 lbs
Ability to sit for long periods of time