Digital Marketing Assistant/Front Office

SS Digital Media • Troy, MI

21d • Hybrid

About The Position

In this opportunistic position at SSDM, you will be presented with a mix of responsibilities and learning opportunities. Your day will be about ¼ filled with Operations responsibilities, but these will be interwoven with on-the-job training. As the weeks pass, you will be tasked with increased levels of involvement and responsibility within the Digital Marketing side of our business. You will be given the opportunity to learn and investigate your interests and abilities among a wide variety of digital marketing skillsets. This is an immense opportunity. SSDM is willing to invest in your training. You will begin your journey with us at the front desk and be there for a minimum of 6 months. At that point, we will evaluate your readiness and the workload opportunity for you to move away from the front desk and into the office with our team as a junior level client experience coordinator. The right candidate will shadow our CX Supervisor.

Requirements

• Lead with a positive attitude
• Manage workloads and time well, juggling priorities efficiently and being highly respectful of time constraints and punctuality
• Complete accurate time tracking on a DAILY basis
• Confer with your manager when you're unsure of how to allocate time appropriately
• Display confidence and communicate well to others
• Effectively use company resources
• Dedicate yourself to learning as much as you can as quickly as you can
• Proactively schedule time to present learnings and suggestions to manager and leadership
• Highly motivated self-starter
• Inclined to take on work yourself, but expected to build comfort level and skill at delegating and managing via others
• Inherently collaborative and embrace teamwork and team spirit
• Embody enthusiasm and passion for producing exceptional work for our company and our clients
• Solution minded; present shortcomings alongside a proposed solution
• Tendency to ask quite a few questions
• Attention to detail
• Curiosity
• Ability to prioritize and finish tasks in a timely manner

Responsibilities

• Handling incoming calls and other communications
• Going through Google training and attempt to get certified on Performance and/or Analytics within the first 4-5 months
• Learning WordPress CMS to the point that you can post and tag blogs
• Learning Email functionality and begin to learn automation building in Constant Contact
• Learning to draft blogs utilizing an SEO creative brief and AI
• Learning how to initiate creative, plan and analyze social media posts
• Assisting the CX team with managing projects in Wrike
• Proofreading and quality checks, assuring that all copy is accurate and well written (spelling & punctuation), that images display well and are as approved by our client/team
• Greeting clients and visitors to our offices
• Managing and communicating to the entire team their monthly Chipworthy totals
• Ordering lunches as needed and helping to manage all details around client visits and other agency events
• Writing and sending a weekly email that summarizes the items presented during our Monday am mtg
• Updating our intranet with revised and new information, as needed
• Updating paperwork, maintaining documents and word processing, as needed
• Taking the lead on organizing and maintaining (including dust/vacuum on occasion)our office common areas
• Performing general office clerk duties such as getting mail and running errands (with mileage reimbursement)
• Organizing travel by booking accommodations and reservations as required.
• Assisting in the coordination of events, as requested
• Maintaining supply inventory (paper, ink cartridges, pens, etc.) and office equipment as needed

Benefits

• Annual profit sharing
• Medical plan options with company contribution to premiums
• Dental coverage
• Vision coverage
• 401(k) plan with company match up to 3%
• Paid Time Off (PTO): 10 days annually
• Paid Holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed