Digital Manager

Bank of America•Charlotte, NC

3d•$93,000 - $140,500•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems. Bank of America’s Financial Center and Contact Center Tools team is constantly building out new, innovative experiences, iterating, solving problems, and working together to find ways all our associate facing platforms can empower associates to engage with clients in more customized, intuitive, innovative, engaging, secure, and time-saving ways. In the fast-paced world of technology, we are looking for energetic and creative new teammates that can take the Bank of America systems used by associates in the Financial Center to the next level in functionality and UI design.

Requirements

3+ years of product management experience in the financial center, contact center, or digital space
Experience creating powerful associate facing technology experiences
Experience in Lean Agile and/or Waterfall methodology
Strong communication skills
Detail oriented and strong ability to quickly identify and resolve issues
Ability to tell stories to a leadership audience through advanced PowerPoint and communication skills

Nice To Haves

5+ years of relevant experience
Proficiency with Agile project lifecycles and deliverables
Proficiency with JIRA and Agile Plan
Advanced MS Excel and PowerPoint skills
Experience with Financial Center processes & procedures a plus
Skills: Collaboration
Decision Making
Problem Solving
Production Support
Project Management
Business Operations Management
Policies, Procedures, and Guidelines Management
Product Design and Development
Product Management
Stakeholder Management
Agile Practices
Oral Communications
Presentation Skills
Process Management
Written Communications

Responsibilities

Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
Performs analysis to capture and report key performance indicators and return on investment of products
Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features
Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle
Help lead work that starts with creating visions, concepts, validating them and defending them with stakeholders
Create and build compelling use cases, requirements and features for new experiences that are easy to use and engaging
Collaborate with our Digital Experience Design and Development teams in pursuit of beautiful new capabilities
Follow user-centered design and research processes: Apply user-centered design processes to ensure new experiences are well-researched, executed, and tested using internal analysis of user behavior and data, personal expertise, and design rationale
Help layout multi-generational roadmaps that allow us to continuously iterate on the experience and advancement towards the north star
Learn and adapt: Keep pace with the ever-changing digital environment, iterating capabilities through Lean Agile, and other modern design/build processes.
Work closely with agile development teams to coordinate and deliver an error-free final product
Juggle effectively: Work on multiple projects at one time and become a well-versed expert, using strong communication skills to manage time and expectations appropriately with a demonstrated ability to think strategically about the overall experience
Advocate for great experiences: Passionately advocate for great user experiences and convince partners with a can-do spirit, thought-leadership, great experiences and compelling presentations. Candidates should be able to present their work to a broader audience and leadership with a demonstrated knowledge of services and products.
Obtains stakeholder buy-in for the proposed designs, solicit feedback and contribute constructively to design reviews