Digital Loan Fulfillment Specialist

ABNB Federal Credit Union • Chesapeake, VA

8d • Onsite

About The Position

The role of the Digital Loan Fulfillment Specialist is to assist members and potential members with their consumer lending and home equity line of credit needs over the telephone and via the internet; processes loan applications, funds consumer loans, explains services, sets up new accounts, responds to problems, and ensures proper documentation and compliance.

Requirements

• High School Diploma or equivalent.
• One to three years of similar or related experience.
• Possess a broad knowledge of consumer lending, policies, and procedures.
• Prior loan and/or HELOC processing skills highly desired.
• Excellent interpersonal skills to communicate effectively with members and employees both in person and over the telephone.
• Must be able to operate a PC and related equipment with average speed and accuracy.
• Working experience with Microsoft Suite to include Teams, Outlook, Word, SharePoint, Excel, and PowerPoint.
• Ability to obtain an NMLS number for residential mortgage originating mandated under SAFE Act governance.
• Must be able to sit or stand at a computer for extended periods of time and able to lift up to 10 pounds.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Nice To Haves

• Prior loan and/or HELOC processing skills highly desired.

Responsibilities

• Interviews members for all consumer lending products. Prepares loan application with proper documentation for loan officer review. Processes all loan applications via telephone and internet within a timely manner.
• Funds and disburses approved loans and ensures all stipulations are met. Assures loan documents are in compliance with policies and procedures. Opens new member accounts when necessary, and ensures proper documentation is received.
• Identifies cross-sell opportunities, including ancillary products, and cross-sells services to members.
• Process member requests to include due date changes, extensions, etc. Answers questions about products and services and resolves problems that are within their authority to resolve.
• Performs other related duties as assigned.

Benefits

• Affordable medical, dental, and vision plans
• Paid time off that begins accruing on your first day
• 11 paid federal holidays each year
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
• Company-paid short-term, long-term disability, and employee life and AD&D coverage
• Tuition reimbursement benefit
• Competitive pay along with opportunities for annual raises and promotions
• Paid community involvement opportunities
• A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritized

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED