Digital Learning Designer, Senior Associate

JPMorgan Chase & Co. • Columbus, OH

5h

About The Position

As a Digital Learning Designer, Senior Associate, you will own the full lifecycle of digital learning products from instructional analysis and storyboarding through hands-on eLearning development, publishing, and iteration.
Supporting Banking Operations, you will partner with business stakeholders to diagnose performance needs, recommend learning and non-learning interventions, and design and build digital learning solutions that drive measurable improvements in skill, behavior, and business outcomes.
You will apply instructional design expertise, visual storytelling, interaction design, and emerging technologies including generative AI to create modern microlearning’s in an agile environment.

Requirements

• 3+ years of experience functioning as both an Instructional Designer and hands-on eLearning Developer in a single role.
• Proven experience building interactive eLearning using tools such as Articulate Storyline/Rise.
• Strong understanding of instructional design principles and learning science.
• Working knowledge of generative AI tools and demonstrated interest in applying AI to learning design and development workflows.
• Strong writing skills for scripts, scenarios, headlines, and microcopy.
• Experience producing quality video and graphic assets; working knowledge of composition, lighting, audio, and editing.
• Ability to synthesize complex information into clear, learner-centered digital experiences.
• Experience reviewing engagement data and learner feedback to assess effectiveness and inform iteration.
• Knowledge of ADA and WCAG 2.1 A–AA accessibility requirements.

Nice To Haves

• Bachelor’s degree in Instructional Design, Learning Technology, Multimedia Design, Digital Media, or related field.
• Certification in Digital Learning Design or related discipline.
• Experience with additional technologies such as HTML5, CSS, JavaScript, SCORM/xAPI, gamification, Figma, or responsive design.
• Experience with AI-supported content creation (e.g., rapid prototyping, scenario generation, media enhancement).
• Experience working in large, matrixed, or regulated enterprise environments (financial services a plus).
• Experience with gamified performance platforms.

Responsibilities

• Design and develop interactive eLearning and microlearning end-to-end, including branching scenarios, simulations, and video-based experiences.
• Apply instructional design and learning science principles (e.g., spacing, retrieval practice, scenario-based learning, reinforcement) to improve retention and on-the-job performance.
• Build learning directly in industry tools such as Articulate 360 (Storyline/Rise) and media tools including Adobe Creative Cloud and Camtasia, with no handoff to a separate development team.
• Leverage generative AI tools to accelerate analysis, scripting, storyboarding, prototyping, and asset creation while maintaining quality, accuracy, and sound judgment.
• Rapidly produce and iterate microlearning to support emerging and changing business priorities.
• Apply modern visual design, UX, and digital-marketing sensibilities, informed by contemporary content consumption and social-media-inspired formats.
• Consult with business stakeholders and SMEs to clarify performance needs, recommend solutions, and translate complex information into clear, actionable learning experiences.
• Measure learning effectiveness using engagement data, feedback, and performance metrics; summarize insights and iterate solutions accordingly.
• Collaborate with learning peers to identify efficiencies, reusable components, templates, design patterns, and innovation opportunities.
• Work in an agile, team-based environment, adapting to feedback and shifting priorities.
• Ensure accuracy, quality, brand alignment, and accessibility (ADA/WCAG 2.1 A–AA) across all learning products.
• Configure, tag, version, and publish content in the gamified learning platform; follow governance, RACI checkpoints, and metadata standards.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees