Digital Lead Coordinator

Southern Home Services•Maitland, FL

About The Position

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. The Digital Lead Coordinator is responsible for managing digital leads from start to finish with speed, urgency, and a strong focus on booking results. This role owns both inbound and outbound digital lead activity, ensuring customers are contacted quickly, followed up with consistently, and moved toward booked service opportunities. This position plays a key role in helping centers maximize every digital opportunity. The ideal candidate is a high-energy communicator, strong organizer, and will be a “booking beast” who understands that every lead matters. Success in this role means digital leads are contacted quickly, followed up with consistently, and converted into booked opportunities. The Digital Lead Coordinator helps centers protect revenue, improve speed-to-lead, increase booking rates, and create a better customer experience from the very first interaction.

Requirements

Strong written communication skills with the ability to type efficiently, use proper grammar, and communicate professionally through text, email, and customer messaging platforms.
Ability to work with urgency and manage multiple leads at one time.
Strong follow-up discipline and attention to detail.
Comfortable working in CRM, dispatch, lead management, or customer communication systems.
Ability to partner well with Inside Sales, CSRs, dispatch teams, and center leaders.
Customer-focused mindset with the ability to create trust quickly.
Organized, accountable, and comfortable working in a fast-paced environment.

Nice To Haves

Previous experience in customer service, inside sales, call center, dispatch, or lead management preferred.

Responsibilities

Manage all assigned digital leads, including inbound inquiries and outbound follow-up opportunities.
Contact customers quickly through phone, text, email, or other approved communication channels.
Book service calls, maintenance opportunities, and sales-related appointments based on company process and center priorities.
Follow up consistently on open leads, missed opportunities, abandoned inquiries, and customers who have not yet booked.
Partner with Inside Sales Representatives when leads require additional sales follow-up, estimate support, or extended customer engagement.
Work closely with center leaders to understand daily priorities, capacity, booking needs, and process expectations.
Maintain accurate notes, lead statuses, customer information, and follow-up activity in the appropriate systems.
Help ensure digital leads are not missed, delayed, duplicated, or allowed to fall through the cracks.
Communicate lead trends, customer issues, booking barriers, and process gaps to leadership.
Support a strong customer experience by being responsive, professional, helpful, and solution-focused.