Fall 2026: Digital Inclusion Intern (Unpaid)
About The Position
In this internship, students will have the opportunity to contribute to the Digital Inclusion Program, which supports digital skill development for refugees, newcomers, and low-income families. The program provides clients with access to technology and helps them develop essential digital skills to enhance their daily lives, job opportunities, and overall self-sufficiency. Interns will assist in delivering training, developing resources, and supporting participants in building confidence with technology. Interns will develop expertise in digital inclusion strategies and technology support, empowering multicultural communities to overcome digital barriers. Interns will gain hands-on experience in program enrollment, case management, and client engagement within a nonprofit setting. Interns will actively contribute to the planning and execution of community-based events, including device donation initiatives. Interns will enhance their cross-cultural communication, problem-solving, and client-centered service delivery skills in a professional environment.
Requirements
- Must be currently enrolled in or have recently completed an Associate’s, Bachelor’s, or Master’s program in a relevant field, such as Social Work, Communications, Graphic Design, Information Technology, or a related discipline.
- Genuine enthusiasm for teaching and supporting adults, with the patience and dedication to help non-technical individuals overcome digital barriers.
- Proficiency in Microsoft Office, particularly Excel; experience with Canva and SharePoint is a plus.
- Experience using online meeting platforms such as Zoom.
- Willingness to learn about the IRC and engage in cross-cultural communication with clients.
- Ability to communicate clearly and effectively in English; fluency in Haitian Creole, Farsi, Dari, Spanish, Pashto, Arabic, Swahili, Ukrainian or Russian preferred.
- Independent, efficient, and able to accomplish tasks in a timely manner.
- Adherent to IRC volunteer and workplace policies & dress code.
- Currently residing in San Diego County and have lived locally for at least one year.
- Must pass the IRC background check.
Nice To Haves
- experience with Canva and SharePoint is a plus
Responsibilities
- Support the intake process by conducting screening calls for potential clients, working with interpreters, and determining eligibility for the program.
- Conduct digital skills assessments to determine clients' technology proficiency and learning needs.
- Develop innovative training materials to enhance digital literacy classes.
- Provide basic instructions on computer and smartphone use, as well as fundamentals of AI and the use of virtual reality for educational purposes.
- Offer ongoing technical support to help clients confidently navigate digital tools and online resources.
- Help clients overcome technological barriers that limit their access to essential services, including online healthcare, job readiness resources, and educational platforms.
- Assist in organizing and facilitating device donation events.
Benefits
- 10 sick days
- 10 US holidays
- 20-25 paid time off days depending on role and tenure
- medical insurance starting at $163 per month
- dental starting at $6.50 per month
- vision starting at $5 per month
- FSA for healthcare and commuter costs
- a 403b retirement savings plans with immediately vested matching
- disability & life insurance
- an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
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What This Job Offers
Career Level
Intern
Education Level
Associate degree
