About The Position
The Digital Impact Associate provides technical and operational support for the delivery and continuity of ICT, audiovisual, connectivity, and digital workplace services across UNICEF Lebanon Country Office and field offices. The role contributes to ensuring reliable digital services, maintaining ICT systems and equipment, strengthening cybersecurity awareness, and supporting digital transformation initiatives through user assistance, accurate documentation, data analysis, and reporting.
Requirements
- Minimum 4 years of experience in ICT user support, admin, help desk services or a related area.
- Working knowledge of Microsoft 365, computers, printers and ICT asset and inventory management is required.
- Fluency in English and Arabic is required.
Nice To Haves
- A university degree in information technology, computer science, information systems, business analytics or another relevant field is desirable.
- Familiarity with SharePoint, Power Platform tools, audiovisual equipment, networks or digital solutions is an advantage.
- Knowledge of French is an asset.
- Experience with the United Nations or an international organization is desirable.
Responsibilities
- Provide remote and onsite support to Beirut and field offices for user and connectivity issues, coordinating with office focal points, technical teams, and service providers as required.
- Manage the lifecycle of ICT incidents and service requests assigned through the service management tool.
- Troubleshoot hardware, software, Microsoft 365 applications, collaboration tools, printing services, and connectivity issues; escalate unresolved cases and follow up until closure.
- Provide ICT and audiovisual support for virtual, physical, and hybrid meetings, workshops, and events, including the setup and troubleshooting of conferencing systems, displays, microphones, and presentation equipment.
- Configure radio communication devices and maintain accurate distribution of logs.
- Prepare, configure, and maintain telecommunications equipment, including satellite terminals and satellite phones.
- Reinforce good cybersecurity habits during ICT support interactions, such as password hygiene, phishing awareness, and device hardening practices.
- Support ICT Specialist in any other matter.
- Maintain accurate ICT inventories, asset assignment and return records, stock information, distribution logs, and supporting documentation in line with applicable procedures.
- Support collaboration platforms and digital workplace tools (SharePoint) to ensure continuity and efficiency.
- Maintain and troubleshoot the Cloud Print System, CCTV and Access Control systems, and coordinate routine maintenance with authorized service providers.
- Prepare periodic summaries on incidents, service requests, assets, connectivity and operational issues, and highlight matters requiring management attention.
- Support the chief of digital impact section in organizational cybersecurity awareness by monitoring completion rates of Information Security awareness initiatives within the office, following up with users as needed.
- Support the T4D officer in digital activities including testing, deployment, user support, quality assurance.
- Support collection, validation, organization, and analysis of data related to digital transformation and programme technology initiatives.
- Contribute to dashboards, presentations, visualizations and reports that support monitoring, management review and decision-making.
Benefits
- Paid parental leave
- Breastfeeding breaks
- Reasonable accommodation for persons with disabilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
