Digital Imaging Info Associate - Third Shift

Duke Careers•Durham, NC

3d•Onsite

About The Position

The Digital Image Management Associate is responsible for managing digital images (PACS/EHR), supporting clinicians and patients by ensuring accurate, confidential, and timely handling of radiology records. This role is essential for maintaining the integrity of patient data and facilitating smooth radiology workflows within the health system.

Requirements

High School Diploma or GED or equivalent required for all levels.
Level I: minimum one year experience in healthcare, radiology/imaging, PACS support, or customer service.
Level II: minimum of two years in Digital Image Management. Advanced knowledge of PACS, EHR, and digital imaging platforms. Experience with QA/QC protocols and regulatory compliance.
Level III: minimum four years' experience in Digital Image Management. Expert-level knowledge of PACS, EHR, cloud-based imaging platforms, and regulatory standards. Proven leadership, project management, and training experience.
Skilled in using EHR, PACS, advanced image sharing systems, image record recording systems such as CD burners, as well as possessing solid general computer abilities (Windows, MS Office, etc.).
Effective communication, proper phone etiquette, and team collaboration.
Precise, attentive, quick learner, strong multitasking.
Demonstrates proficiency in medical terminology, anatomy, as well as imaging examinations and procedures.

Nice To Haves

Associate's degree preferred.

Responsibilities

Organize, store, retrieve, and distribute digital images using PACS, multiple images sharing platforms, and other media.
Obtain and document ROIs, update records, merge images, and handle import/export requests using PACS, and EHR systems.
Communicate professionally with clinicians, patients, and external facilities regarding image management needs.
Upload/Export/Transfer images using PACS, multiple images sharing platforms, and physical media. Verify accuracy of images, study labels, and correct image count for image management. Troubleshoot equipment and administrative errors. Perform quality control.
Triage calls, relay urgent patient information to ED/Trauma/Transfer/Vascular Surgery, Radiologists, and other providers. Complete STAT Image transfers surgical and emergent patient care.
Obtain and validate ROI's, adhere to patient confidentiality (HIPAA) and safety regulations, Right to Access, HITECH Act, other Federal and State regulations, and all DUHS Policies.
Utilize EHR, PACS, and other applications to access reports, process orders, and manage image transfers.
Maintain auditing and tracking tools for imported/exported image data and ensure accuracy in patient demographics and order information. Perform quality checks per departmental policy designed to mitigate wrong events (i.e. confirm patient ID with 3 identifiers, verify image count, confirm correct study labels, read pop- up messages, etc.).
Coordinate with outpatient clinics, inpatient units, and emergency departments; communicate effectively with all staff levels.
Troubleshoot slow image transfers and equipment issues, submitting timely service requests, reporting on shift hand-off sheets, and accessing Teams.
Perform other duties as assigned.
Focuses on workflow optimization, quality assurance, and advanced troubleshooting at an individual or team member level.
Demonstrates advanced knowledge of PACS, EHR, and QA/QC protocols.
Contribute to process improvement.
Ensure compliance with protocols.
Provide frontline oversight, lead initiatives, and is accountable for strategic improvements and outcomes across the department.
Oversight of team members, leads initiatives, and is accountable for strategic improvements and outcomes across the department.
Possess expert-level knowledge, manages complex system integrations, and resolves high-level technical issues.
Lead projects, manages change, and is responsible for staff development and performance.
Develops, audits, and enforces compliance strategies across teams or the department.