Digital Health Navigator - Phoenix, AZ (Phoenix Clinic)

Intermountain Centers•Phoenix, AZ

16h•Onsite

About The Position

The Digital Health Navigator plays a critical role in advancing equitable access to care, improving appointment adherence, and strengthening overall member engagement. The DHN provides in-home support including mobile device delivery, telehealth facilitation, and wellness observations. This role bridges the gap between members and their care teams by combining digital health enablement with in-person assistance. The DHN does not include routine transportation of members but supports expanding access and reducing transportation needs through telehealth enablement. The Digital Health Navigator does not provide medical advice, diagnosis, or treatment and operates under established protocols with defined escalation pathways.

Requirements

Minimum Education Required - High School Diploma or GED.
2+ years of experience in healthcare, community outreach, care coordination, or social services.
Comfortable with in-home visits and field-based work
Experience with Electronic Health Records (EHR) Systems
Minimum 18 years of age.
Valid AZ DPS Level 1 Fingerprint Clearance Card (must maintain valid card throughout employment).
CPR, First Aid & AED certification, if required (must maintain throughout employment).
Current, valid Driver’s License, current 39-month Motor Vehicle Report, proof of vehicle registration and liability insurance that meet company insurance requirements, if required.

Nice To Haves

Associate or Bachelor's degree preferred in: Public Health, Social Work, Healthcare Administration, Behavioral Health or related field
Experience working with Medicaid or underserved populations, preferred.
Background in behavioral health or substance use services
Bilingual (English/Spanish), preferred.

Responsibilities

Deliver and set up mobile devices (smartphones/tablets) preloaded with telehealth applications.
Educate members on devise usage, connectivity, and accessing virtual care services
Facilitate and support real-time telehealth appointments, including troubleshooting technical issues
Promote adoption of virtual and hybrid care models to improve access and efficiency
Conduct scheduled in-home visits to support care access and engagement
Perform basic wellness observations, including: General safety and environmental assessments, Member-reported medication adherence, Identification of barriers to care (e.g., access, understanding), without advising on medication changes
Build trust and rapport with members to encourage participation in care plans
Identify and document social determinants of health (SDOH), including: Food insecurity, Housing instability, Social isolation
Collaborate with interdisciplinary care teams to ensure continuity of care
Identify safety concerns or urgent issues and escalate per established protocols to clinical or program leadership.
Accurately document all member interactions, assessments, and interventions in the Electronic Health Record (EHR)
Maintain compliance with HIPAA and organizational policies
Participate in coordinated scheduling and dispatch workflows
Manage daily routes and visit schedules efficiently within assigned geographic areas
Communicate with program leadership regarding member needs, risks, and operational challenges