Digital Health Navigator I

OSF HealthCare • Alton, IL

6d • Onsite

About The Position

This job is located in Alton,IL
Monday-Friday 8:00 am-4:30 with weekend/holiday rotations.
POSITION SUMMARY: ​The Digital Health Navigator (DHN) is a trusted member of the community and acts as a liaison to offer education specific to digital applications and community resources available that may improve a client's wellness journey. The DHN is responsible for promoting healthy behaviors, building relationships between the community and health/social services, and increasing access to resources aimed to improve quality of care and outcomes. The DHN will conduct virtual visits to assess the client's well-being and will address social determinants that may hinder their ability for self-care; driving to and conducting in person visits depending on the client's need. In addition, the DHN is expected to be competent and capable of coordinate community outreach, access to providers through the use of digital instruments to facilitate remote physical exams and remote technology operations in order to provide direct health services and linkage despite barriers such as transportation, internet access, etc. The DHN is expected to possess the knowledge and skills of a Digital Health Worker in addition to those gained in the CHW Certification training.

Requirements

• High School/GED
• Current state driver's license
• Community Health Worker (CHW) certification
• 6 months of experience as a Digital Health Worker
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem solving skills, with the ability to be detail oriented.

Nice To Haves

• Multilingual/bilingual
• Experience with or knowledge of Community Based Organizations (CBOs)
• Excellent interpersonal and communication skills, including ability to integrate constructive feedback
• Demonstrated ability to communicate effectively via telephone, digitally (video call, email, text, instant messaging)

Responsibilities

• Acts as a liaison to offer education specific to digital applications and community resources available that may improve a client's wellness journey.
• Promoting healthy behaviors.
• Building relationships between the community and health/social services.
• Increasing access to resources aimed to improve quality of care and outcomes.
• Conduct virtual visits to assess the client's well-being.
• Address social determinants that may hinder their ability for self-care.
• Driving to and conducting in person visits depending on the client's need.
• Coordinate community outreach.
• Access to providers through the use of digital instruments to facilitate remote physical exams and remote technology operations in order to provide direct health services and linkage despite barriers such as transportation, internet access, etc.

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED