Digital Gift Officer

University of Southern California • Los Angeles, CA

3d • $88,000 - $108,000 • Hybrid

About The Position

USC Advancement is hiring three Digital Gift Officers to support the Annual Giving team’s personalized digital fundraising efforts. This digitally focused frontline fundraiser builds relationships with alumni and donors through personalized, high-volume outreach using channels such as email, phone, text messaging, social media, video conferencing, and other digital tools. The role connects donors with opportunities aligned with their interests and encourages new, renewed, and increased annual philanthropic support.

The position manages a portfolio of approximately 1,000 alumni, donors, and prospective donors; develops and carries out outreach plans; solicits leadership annual gifts of $10,000 and up; and identifies potential major and planned giving donors for referral to university fundraising partners. The Digital Gift Officer also collaborates with alumni engagement and annual giving colleagues, develops donor communications and fundraising content, maintains records in Salesforce, uses data and donor insights to guide engagement, and coordinates assigned fundraising programs and projects.

The work follows a fixed hybrid schedule with two designated in-office days agreed upon by the employee and manager. USC requires a resume and cover letter. The budgeted salary is $88,000–$108,000. The successful candidate must demonstrate commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.

Requirements

• Bachelor’s degree; combined experience and education may substitute for the minimum education requirement.
• Three years of relevant professional fundraising experience, including building and maintaining meaningful relationships with a wide range of internal and external stakeholders; combined experience and education may substitute for the minimum experience requirement.
• Ability to work independently, prioritize assignments, and manage multiple deadlines.
• Experience maintaining and interpreting large datasets and working with database systems.
• Excellent planning, organizational, interpersonal, written, and verbal communication skills.
• Strong attention to detail.
• Proficiency with Microsoft Office.
• Commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.

Nice To Haves

• Development experience in higher education, including cultivating and advancing relationships with alumni, donors, and other stakeholders.
• Volunteer experience in fundraising, campaign, or nonprofit environments.
• Comfort with digital platforms and technology, including virtual meeting platforms such as Zoom and Microsoft Teams.
• Extensive customer service experience.
• Fluency in one or more languages in addition to English, such as Spanish.
• Experience with email marketing, website development or coding, and Adobe Creative Suite.
• Bachelor’s degree in business administration or a related field.

Responsibilities

• Manage a portfolio of approximately 1,000 alumni, donors, and prospective donors.
• Build and maintain donor relationships through multichannel outreach, which may include email, phone, mail, text messaging, social media, and video conferencing.
• Develop and execute monthly and quarterly outreach plans for consistent, relevant, and personalized donor engagement.
• Identify prospective major and planned giving donors and refer qualified leads to university fundraising partners.
• Solicit new leadership annual gifts of $10,000 and up and encourage donors to renew or increase their philanthropic support.
• Promote opportunities to support university, school, and annual giving priorities, including the Reunion Cup Challenge and Day of SCupport.
• Partner with alumni engagement and annual giving colleagues to connect constituents with events, volunteer opportunities, and other ways to become more involved with USC.
• Develop and execute donor communications and other content supporting fundraising activities.
• Maintain accurate and timely donor records in Salesforce.
• Share updated biographical information and communication preferences with Prospect Research and Data Integrity colleagues to improve university data quality.
• Use data and donor insights to inform outreach strategies and deepen constituent engagement.
• Plan and coordinate assigned fundraising programs, projects, and activities.

Benefits

• Health benefits for staff and their family, with access to the university medical network.
• Eligibility for retirement plans with employer contributions after meeting program eligibility requirements.
• Tuition benefits for staff and their family.
• Free online professional development courses.
• Access to commuter trains, buses, and free tram pickup services from the central Los Angeles location.
• Discounts to football, basketball, and other campus events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level