Digital Fraud Product Manager - Jacksonville, FL

QTech • Jacksonville, FL

5d • Hybrid

About The Position

EverBank is seeking an experienced Digital Fraud Product Manager to lead fraud prevention strategy, product roadmap, and delivery across digital banking channels. The ideal candidate will have strong expertise in fraud risk management, financial crime compliance, fraud detection platforms, and Agile product development within banking or fintech environments.

Requirements

• 10+ years of Product Management experience.
• 3+ years in Digital Fraud, Financial Crime Risk, or Fraud Product Management.
• Strong knowledge of ATO, Synthetic Identity Fraud, Payments Fraud, and Fraud Detection Platforms.
• Experience with BSA/AML, FinCEN, Regulation E, and KYC/CDD.
• Agile/Scrum experience with JIRA and Confluence.
• Strong analytical, stakeholder management, and communication skills.

Nice To Haves

• Experience with AI/ML fraud detection models.
• Background in ACH, Wire, Zelle, RTP, or Card Fraud prevention.
• Experience with Socure, Jumio, Onfido, NICE Actimize, Verafin, or Featurespace.
• CFE, ACAMS, or similar fraud/compliance certifications.

Responsibilities

• Own and drive the digital fraud product roadmap.
• Lead initiatives related to Account Takeover (ATO), Identity Fraud, Synthetic Identity, and Payments Fraud.
• Partner with Fraud, Risk, Compliance, Data Science, and Engineering teams to deliver fraud prevention solutions.
• Define fraud detection rules, risk thresholds, and escalation workflows.
• Manage third-party fraud platform integrations and vendor relationships.
• Monitor fraud KPIs, fraud losses, detection rates, and false positives.
• Ensure compliance with BSA, AML, FinCEN, Regulation E, and KYC/CDD requirements.
• Manage product backlog, user stories, and Agile sprint delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed