Digital Experience Specialist (Technology Support Specialist)
About The Position
The Digital Experience Specialist maintains a complex technology environment and ensures all technology elements are operating effectively so that students, teachers, and staff can remain focused on student learning. This position maintains a deeper technical understanding of the digital learning environment and serves as a support resource for Digital Experience Specialists across multiple schools and administrative sites. Digital Experience Specialists may be reassigned to assist and/or support other locations to meet the needs of the district, in accordance with School Board Policy Roles and Responsibilities The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.
Requirements
- Associates degree or two years of equivalent experience in an Information Technology field
- Demonstrates ability to take initiative and to handle new duties with limited direction; determines and set work priorities; maintains confidentiality; works independently; responds calmly and efficiently when under pressure and/or frequent interruptions; collaborates effectively with many different audiences
- Strong oral and written communication skills; strong interpersonal skills
- Ability to determine and set work priorities, maintain confidentiality, work independently, and work effectively during periods of heavy workloads and tight deadlines
- While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies.
- Frequently sitting and/or remaining in a stationary position for long periods of time.
- Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- The employee may climb a ladder and work in confined spaces.
Nice To Haves
- MCP or MCSA, ITILv4, HDI, A+, N+ certifications preferred
Responsibilities
- Consults with staff to maintain all technology elements within the assigned location.
- Collaborates with school or departmental staff for technology purchases and the effective allocation of technology resources.
- Communicates with staff regarding system changes, ongoing issues, and upcoming projects.
- Serves as assigned owner of all incidents reported by staff and students and ensures resolution in a timely and effective manner.
- Deploys, installs, troubleshoots, repairs, and maintains all technology equipment and peripherals within the assigned location.
- Maintains accurate inventory of technology equipment assigned to assigned to buildings, students, and staff.
- Performs system administration work to include user account management and installation of district approved software.
- Implements emerging technologies, monitors progress, and reports findings to departmental leadership.
- Develops and maintains knowledge articles and related technical documentation for students and staff.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
