Manager, Digital Technology Experience Design

ServiceNow • Atlanta, GA

3d

About The Position

Team and role: We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers. When you work in ServiceNow Digital Technology, you work for them. About the role: We're looking for a UX Manager to lead a team of talented designers working on ServiceNow's people products, HR tools, and data & analytics platforms. You'll champion design excellence while creating employee experiences that transform how our 23,000+ ServiceNow employees use essential workplace tools. This role is unique: the solutions your team designs directly impact ServiceNow employees every day and help inform our customer-facing products. When we customize and improve ServiceNow's platform for our own needs, those insights feed back into products used by millions worldwide.

Requirements

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or leading design teams in a software-first environment (start-up, agency, or enterprise)
• Experience working in an agile or incremental development environment
• Experience working with design tools such as Figma, Miro, or similar collaboration platforms

Nice To Haves

• Experience using AI in product development or design practice, whether that's working with AI-powered tools, designing AI-driven features, or thinking critically about AI's role in user experiences
• 1+ years of experience managing people and/or leading design teams
• 7+ years of experience in Product Design and/or Interaction Design
• Strong relationship-building skills with a track record of influencing and advocating for design across teams
• Passion for growing and mentoring designers
• A portfolio that shows how you lead teams to solve complex problems with clean, user-centered solutions
• Strong skills in Interaction Design, Visual Design, and Information Architecture
• Excellent communication and collaboration skills, with the ability to explain design decisions and build alignment across different stakeholders
• Experience designing for enterprise HR systems, people analytics, or data visualization is a plus
• A growth mindset with initiative, adaptability, and a collaborative approach
• Experience creating accessible designs that meet WCAG 2.0/2.1 AA guidelines is a plus

Responsibilities

• Lead and develop your team Manage, coach, and mentor a team of 4-6 UX Designers, fostering growth in craft, collaboration, and strategic thinking. Provide regular feedback, career guidance, and development opportunities aligned with individual goals and team priorities. Build a culture of innovation, inclusivity, and continuous learning.
• Drive execution excellence Oversee design execution from discovery through delivery, keeping experiences intuitive, scalable, and aligned with the Now Platform. Ensure design work delivers measurable user value and business impact across people products, HR systems, and analytics tools. Guide your team through rapid iteration, distilling complex enterprise problems into clean, human-centered solutions. Champion design quality and consistency while encouraging innovation in new product areas.
• Shape AI-enhanced experiences Drive adoption of AI design patterns, making sure they're thoughtfully integrated into workflows and deliver real value to users. Help your team spot opportunities where AI can improve decision-making, productivity, and user experiences. Collaborate with design system and platform teams to build reusable AI patterns that scale across ServiceNow.
• Build influential partnerships Develop strong relationships with Technical Product, Business Product, and Engineering partners to align on priorities and shape product roadmaps. Collaborate across Experience Design, including strategy, research, content, accessibility, and design systems, to deliver well-rounded solutions. Act as a design advocate, communicating design rationale clearly and championing user needs in cross-functional discussions. Partner with data and analytics stakeholders to make sure design solutions surface insights effectively.
• Advance design practice Support and inform UX strategy across your product portfolio, aligning with broader Digital Technology and business objectives. Promote end-to-end design thinking practices within your team and among product partners. Contribute to the evolution of the Digital Technology Experience Design engagement model. Work with design leadership and peers to deliver cohesive experiences across the ServiceNow employee ecosystem.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees