Digital Experience Specialist
About The Position
As our Digital Experience Specialist, you will be responsible for supporting and enhancing the digital experience for the Bank’s business customers using Jack Henry digital banking solutions including Banno Business and related platforms. This role serves as a subject matter expert for business digital services, supporting onboarding, troubleshooting, training, and ongoing relationship management. This is a full-time position. Usual days and hours are Monday through Thursday, 8:00am to 4:30pm and Friday, 8:00am to 4:00pm. Hours vary depending on business needs.
Requirements
- High School Diploma or GED.
- Two-plus years of experience in banking, business banking, treasury services, or digital banking support.
- Proficient in Microsoft programs including Excel, Word, Outlook, etc.
- Analytical and problem-solving skills.
- Excellent interpersonal, verbal, and written communications.
Responsibilities
- Administer and support Banno Business Digital Banking for commercial and small business customers.
- Perform business customer enrollments, entitlements, user permissions, and maintenance.
- Serve as the primary digital contact for business banking clients.
- Lead digital onboarding for new business accounts.
Benefits
- Commitment to community investment and engagement.
- Family owned and locally operated.
- Dedication to team member learning and development.
- Visible leadership with a commitment to service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
