Digital Experience Specialist- Enliven Health

Omnicell•Fort Worth, TX

9d•$75,000 - $100,000•Remote

About The Position

EnlivenHealth is transforming how independent pharmacies engage with their patients and communities. As a Digital Experience Specialist, you’ll be part of a high-impact Customer Success team supporting over 8,000 pharmacy customers. You’ll help drive digital transformation, customer retention, and satisfaction in a rapidly evolving healthcare landscape. This is your opportunity to shape the future of pharmacy engagement, collaborate across departments, and make a measurable impact on customer success.

Requirements

Bachelor’s degree in Communications, Public Relations, Journalism, Business, Marketing, or related field.
Minimum 1 year of experience in customer engagement, account management, or customer success.
Proven track record of performance in a customer-facing role.

Nice To Haves

Strong relationship management and communication skills across diverse stakeholders.
Proficiency in Microsoft Office Suite, Google Docs, and spreadsheets.
Metrics-driven mindset with experience implementing and tracking KPIs.
Prior experience in marketing, customer success, or account management.
Familiarity with tools such as Salesforce, Outlook, Slack, Huddle, PowerPoint, Excel, and Word.
Experience in healthcare or pharmacy environments is a plus.
Conflict resolution and de-escalation skills in high-pressure or ambiguous situations.
Ability to prioritize multiple customer tasks and adapt quickly to change.

Responsibilities

Drive Customer Engagement: Lead digital outreach strategies to improve customer utilization, satisfaction, and retention across a portfolio of ~2,000 pharmacy clients.
Analyze and Optimize Journeys: Evaluate customer behavior, feedback, and usage data to identify critical touchpoints and implement improvements that enhance the digital experience.
Collaborate Cross-Functionally: Partner with Marketing, Sales, Support, and Onboarding teams to align messaging, resolve escalations, support platform migrations and solving product issue efforts.
Develop Scalable Strategies: Create and execute personalized digital engagement campaigns that can be deployed at scale, including ecommerce and digital sales initiatives.
Support Change Management: Educate customers on new clinical service opportunities, platform upgrades, and automation tools, helping them navigate industry shifts and billing complexities.
Monitor and Report Impact: Track KPIs such as Net Promoter Score (NPS), customer adoption rates, and retention outcomes to inform strategy and compensation tiers.