Mercedes-Benz Digital Experience Specialist - W.I. Simonson Mercedes Benz

Sonic Automotive•Santa Monica, CA

2d•$78,000 - $82,000•Onsite

About The Position

Join W.I. Simonson Mercedes Benz, part of the Sonic Automotive dealership group, and help Mercedes-Benz customers get the most from the technology built into their vehicles. As a Digital Experience Specialist, you’ll be the go-to resource for customers learning to use Mercedes-Benz digital and connected features. If you’re great with people, comfortable with smartphones and technology, and enjoy helping customers solve problems, automotive experience is not required.

Requirements

Customer service experience in automotive, hospitality, retail, wireless/mobile, technology, luxury sales, or a similar customer-facing environment.
Comfortable using smartphones, mobile apps, Bluetooth, and everyday technology.
Strong communication and problem-solving skills.
Patient and confident working with customers who have different levels of technical experience.
Professional, organized, and able to manage multiple customer interactions.
Valid driver’s license with an acceptable driving record.
Must be legally authorized to work in the United States.
Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Responsibilities

Help customers set up and use the Mercedes-Benz me Connect app and connected vehicle features.
Walk customers through account activation, vehicle pairing, navigation, remote functions, and other digital services.
Explain technology in a simple, approachable way for customers of all experience levels.
Troubleshoot common app, account, Bluetooth, connectivity, and activation issues.
Partner with Sales and Service teams to support customers during vehicle delivery and throughout ownership.
Stay current on Mercedes-Benz technology, software, and digital features.
Deliver the polished, personalized customer experience expected from the Mercedes-Benz brand.