Mercedes-Benz Digital Experience Specialist - Mercedes Benz of Calabasas
About The Position
Join Mercedes Benz of Calabasas, part of the Sonic Automotive dealership group, and help Mercedes-Benz customers get the most from the technology built into their vehicles. As a Digital Experience Specialist, you’ll be the go-to resource for customers learning to use Mercedes-Benz digital and connected features. If you’re great with people, comfortable with smartphones and technology, and enjoy helping customers solve problems, automotive experience is not required. The Mercedes-Benz Digital Experience Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates. All your information will be kept confidential according to EEO guidelines.
Requirements
- Customer service experience in automotive, hospitality, retail, wireless/mobile, technology, luxury sales, or a similar customer-facing environment.
- Comfortable using smartphones, mobile apps, Bluetooth, and everyday technology.
- Strong communication and problem-solving skills.
- Patient and confident working with customers who have different levels of technical experience.
- Professional, organized, and able to manage multiple customer interactions.
- Valid driver’s license with an acceptable driving record.
- Must be legally authorized to work in the United States.
- Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.
Responsibilities
- Help customers set up and use the Mercedes-Benz me Connect app and connected vehicle features.
- Walk customers through account activation, vehicle pairing, navigation, remote functions, and other digital services.
- Explain technology in a simple, approachable way for customers of all experience levels.
- Troubleshoot common app, account, Bluetooth, connectivity, and activation issues.
- Partner with Sales and Service teams to support customers during vehicle delivery and throughout ownership.
- Stay current on Mercedes-Benz technology, software, and digital features.
- Deliver the polished, personalized customer experience expected from the Mercedes-Benz brand.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and paid parental leave
- Company-paid life insurance
- Ongoing training and professional development
- Employee vehicle purchase and lease benefits
- Opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
