Digital Experience Owner

Navy Federal•Pensacola, FL

6d•Onsite

About The Position

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. The Digital Experience Owner is self-motivated, imaginative, and energetic about building highly competitive digital products. They assist with driving the vision, direction, and development of one of Navy Federal's digital products used by our members and employees. The Digital Experience Owner will partner closely with the other members on the product team, including the Developers and UX representatives daily while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior experience.

Requirements

Experience in XP or Scrum product management or ownership
Experience leading, shaping and developing innovative solutions while managing business risks
Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
Ability to productively communicate to stakeholders, team members, and leaders
Experience in developing business or technology strategy
Knowledge of project/program management processes and methodologies
Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
Ability to exercise initiative, produce desired results and achieve objectives
Ability to learn different collaboration or product management tools quickly
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Analytical and conceptual skills to create original concepts/theories for various projects
Skill delivering effective presentations to groups of various sizes
Skill influencing and guiding strategic thinking
Strong verbal, written and interpersonal communication skills
Strong problem solving and negotiation skills

Nice To Haves

3–7 years of experience in digital product management, Open Banking, fintech, or platform-based ecosystems
Experience working with aggregators, data-sharing frameworks, or financial APIs (e.g., account data, payments, identity)
Proven ability to identify, shape, and advance new business opportunities within a large organization
Experience operating in regulated environments with an understanding of data sharing, privacy, and compliance considerations

Responsibilities

Acts in an internal business development role by identifying and shaping new opportunities with third-party partners
Translates partner capabilities into clear use cases, requirements, and product concepts ready for prioritization
Builds and sells compelling business cases to secure stakeholder buy-in
Maintains a pipeline of partner-driven opportunities, balancing quick wins with longer-term strategic bets
Bridges external partners and internal teams to ensure ideas are well-defined, aligned, and positioned for execution
Collaborate with a cross-functional team to define and launch product vision and strategy
Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team
Influence, and motivate product team and stakeholders towards continuous improvement of product
Assist with translating program vision into product user stories
Assist with managing the product backlog including refinement of stories with cross-functional team
Partner with business analysts to integrate usability studies, user research, and market analysis into product requirements
Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization
Regularly analyze true needs for product features and constantly push for clear understanding of value
Serve as an agent of change for Digital Labs, looking for new ways to solve problems for members and collaborate as a team
Proactively work with product team to formulate creative ideas or solutions for potential issues
Stay current with technology as well as government/policy impacts and industry best practices
Assist with determining when added product value should be pushed to members/employees
Assist with the communications/presentations to executive management
Perform other related duties as required