Digital Experience Manager

The Realest•Los Angeles, CA

About The Position

We're looking for a sharp, commercially-minded Digital Experience Manager to own the quality, performance, and day-to-day operation of The Realest website. This is a newly created role at a real inflection point for our business — we're rebuilding our platform, expanding into new sports leagues, and scaling our catalog rapidly. This is not a passive or purely maintenance-focused role. We're looking for someone who treats the site as a revenue-driving function: someone who thinks about conversion, connects merchandising decisions to customer behavior, and makes sure the site is actively supporting campaigns — not just keeping the lights on. To date, site merchandising and real-time launch execution have been handled by a small cross-functional group across marketing and business development. As the site grows more complex — with more modules, more paid traffic, more campaign landing pages, and more front-end tooling — we need dedicated ownership here. The right person will be a force multiplier across marketing and an accelerant for the work we're already investing in.

Requirements

4–7 years of experience in web operations, digital production, CMS management, or a related role — ideally with meaningful exposure to e-commerce, marketplace, or auction environments
Someone who thinks commercially: you understand that the site exists to convert, and you make decisions with that in mind
Strong attention to detail and a high bar for quality
Experience testing websites across browsers, devices, and responsive layouts
Ability to clearly document bugs and communicate across technical and non-technical teams
Strong organizational skills and the ability to manage multiple priorities in a fast-moving environment
Basic familiarity with HTML/CSS and an understanding of how websites work under the hood
A self-starter who creates structure where there isn't much yet — we're building this plane while flying it, and you're energized by that

Nice To Haves

Have experience working closely with marketing teams on campaign execution and conversion optimization
Are comfortable using data and site analytics to inform decisions
Have used project management tools like Asana
Actively use AI tools to work faster and more efficiently
Are a fan — of sports, music, culture, or all three

Responsibilities

Test site changes across desktop and mobile to ensure functionality, formatting, and user experience are consistent
Review changes before they go live to ensure they meet quality and brand standards
Identify, document, prioritize, and track bugs with enough detail for engineering follow-through
Own the merchandising strategy for the site: what's front and center, what's in a carousel, what inventory gets spotlighted and when
Develop and execute a secondary market spotlight strategy — surfacing complementary secondary inventory alongside active primary auctions to drive discovery and conversion
Proactively use the front-end modules and tools we're building, ensuring they're activated and working hard rather than going unused
Think like a merchant: what's in the catalog, what's moving, what should be driving revenue right now?
Partner closely with marketing to ensure the site is actively supporting campaigns — landing pages, promotional moments, traffic-to-conversion flow, and execution accuracy
Connect site decisions back to customer behavior and performance data; help the team make smarter choices about how customers navigate and convert
Help improve paid media efficiency by ensuring landing pages and site organization are aligned with campaign intent
Build scalable workflows for site publishing and content changes so non-technical teams can move faster and more independently
Partner with technology, creative, partnerships, and operations teams to coordinate launches and updates
Manage day-to-day CMS execution — item pages, collections, banners, images, product copy, and merchandising changes